1 reviews | Active since Jul 2021
Claim not paid out
Ive been paying these people for over 5 years for a death benefit, now when i had to claim they sent me documents 2 fill and sent them back, they sent a text saying documents are incomplete i called in and got the matter fixed, the consultant said she will put a note for the claim dept and i should wait 7 days for the claim to process. 7 days has now passed i called them back asking why i havnt received any payout or confirmation one of their horribly trained consultants hung up on me, i called again and the next one told me she wil escalate the matter to management and i will get feedback in 72 hrs...72hrs passed i called again now this other rude consultant tells me that the claim can take up to a year to payout and i should be patient, i dont understand where all this is coming from, and i think im being ****med by this company with bad customer service, im not allowed to speak to a supervisor and they dnt want to cc me in their escalation emails for me to follow up, since thy keep saying thy escalated the matter and notes have been put up on the claim hence thy all keep asking the same question about the matter i thought had been resolved long time ago.
Thank you so much for taking our call today. At The Unlimited, customer satisfaction is something that we take very seriously, and we’d never compromise under any circumstances. In this instance, we must admit that we’ve made a mistake and let you down immensely. We understand how confusing it is to be promised that your claim will be finalised in a matter of days and then be told something completely different the next time you call in. We’d like to sincerely apologise for playing with your emotions and causing you to be frustrated. Please note that our team will be working around the clock to finalise your claim and we’ll contact you in 24-48 working hours to provide you with feedback regarding the outcome. Your patience and understanding will be greatly appreciated.
Thank you so much for taking our call today. At The Unlimited, customer satisfaction is something that we take very seriously, and we’d never compromise under any circumstances. In this instance, we must admit that we’ve made a mistake and let you down immensely. We understand how confusing it is to be promised that your claim will be finalised in a matter of days and then be told something completely different the next time you call in. We’d like to sincerely apologise for playing with your emotions and causing you to be frustrated. Please note that our team will be working around the clock to finalise your claim and we’ll contact you in 24-48 working hours to provide you with feedback regarding the outcome. Your patience and understanding will be greatly appreciated.
Thank you for borrowing us a few minutes of your time this morning. We trust that you were relieved to receive the good news that your claim has been approved. It will be paid out today and the funds will reflect in your account in the next 24- 48 working hours. Once again, we're truly sorry for the unpleasant claiming experience that you had with us.
Thank you for borrowing us a few minutes of your time this morning. We trust that you were relieved to receive the good news that your claim has been approved. It will be paid out today and the funds will reflect in your account in the next 24- 48 working hours. Once again, we're truly sorry for the unpleasant claiming experience that you had with us.