1 reviews | Active since Jul 2021
Claim not paid
I have been paying my policy for 5 years straight without missing any payments. My uncle passed away and I submitted all documents on claim number ACS046281 required on the 6th of July 2021. I was told that there is 5 to 7 day turnaround, on the 7th day I have received no feedback and claim was escalated and I was told that escalation has a 72 hour turnaround.
After 72 hours still no feedback, when i called yesterday i was told by the agent that he will call me back today at 12H00. This time has passed and no one has called me back or explain anything.
I'm so disappointed in The Unlimited because reading through the reviews here, everyone is experiencing the same problem with claims. Why is there not a system in place to better you claim experience for customers, instead of just apologizing on here all the time.
Also , I wish to cancel the policy for the remaining members which includes me and if I pass I wouldn't want my family to go through all of this just to claim on a policy that have been paid for so long.
So please pay my claim , and ask your cancellation department to call me and cancel this policy . I will take up a policy with companies who actually stick to their turn around times. And if your own turn around time is too much for you too handle, then you change that, but don't expect us to sit and wait around for you to one day come back to us.
Thank you for taking our call today and for giving us the opportunity to assist you with your claim. Please accept our heartfelt condolences for your uncle's passing. Losing a family member is never easy and we're wholeheartedly sorry for adding more stress during your time of sorrow. We're honored that you've been with us for so many years and we're so embarrassed to see how much we've failed you. At this point, we don't blame you for wanting to leave our family as it seems that we've provided you with nothing but *********** service. Having to be the one doing a follow-up on your claim continuously is definitely not right and we can't even begin to explain how sorry we are for this. As discussed over the phone, we'll be providing you with feedback on your claim in the next 24 to 48 working hours.
Thank you for taking our call today and for giving us the opportunity to assist you with your claim. Please accept our heartfelt condolences for your uncle's passing. Losing a family member is never easy and we're wholeheartedly sorry for adding more stress during your time of sorrow. We're honored that you've been with us for so many years and we're so embarrassed to see how much we've failed you. At this point, we don't blame you for wanting to leave our family as it seems that we've provided you with nothing but *********** service. Having to be the one doing a follow-up on your claim continuously is definitely not right and we can't even begin to explain how sorry we are for this. As discussed over the phone, we'll be providing you with feedback on your claim in the next 24 to 48 working hours.
We’re overcome with joy to hear how happy you are with the outcome of your claim. At The Unlimited, our customers come first, and we don’t rest until they’re 100% satisfied with our services. Mbali is a star and we’re super delighted that she was able to show you that we’re willing to go above and beyond for our family members. We look forward to having a long and Unlimited journey with you. Stay safe and take care.
We’re overcome with joy to hear how happy you are with the outcome of your claim. At The Unlimited, our customers come first, and we don’t rest until they’re 100% satisfied with our services. Mbali is a star and we’re super delighted that she was able to show you that we’re willing to go above and beyond for our family members. We look forward to having a long and Unlimited journey with you. Stay safe and take care.