LS
Leigh S
1 reviews | Active since Jun 2016
28 Oct 2025, 18:28
Claim nightmare!
Absolutely poor service, Iv been struggling since the October to submit a claim, agents keep promising me they will send me the list of service providers via sms, but it never comes. Absolutely pathetic!!!!
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
28 Oct 2025, 18:33Hi Leigh,
We're so sorry to hear we've fallen short at providing you with a smooth claims experience, that's never our intention, we're committed to making things right. We've escalated your query to our auto claims department. A specialist will reach out to you tomorrow to provide assistance, please look out for our call.
We're so sorry to hear we've fallen short at providing you with a smooth claims experience, that's never our intention, we're committed to making things right. We've escalated your query to our auto claims department. A specialist will reach out to you tomorrow to provide assistance, please look out for our call.
The Unlimited's reply28 Oct 2025, 18:33
Official
Hi Leigh,
We're so sorry to hear we've fallen short at providing you with a smooth claims experience, that's never our intention, we're committed to making things right. We've escalated your query to our auto claims department. A specialist will reach out to you tomorrow to provide assistance, please look out for our call.
We're so sorry to hear we've fallen short at providing you with a smooth claims experience, that's never our intention, we're committed to making things right. We've escalated your query to our auto claims department. A specialist will reach out to you tomorrow to provide assistance, please look out for our call.
LS
Leigh S's updateReviewer Update
10 Nov 2025, 17:31Reference No:TU***. After eventually getting a respond the team promised to get back to me regarding my claim within 48hrs. It is now over the 48hrs and got absolutely no response. I sent a email this morning, no response. Pathetic service!!
LS
Leigh S's update10 Nov 2025, 17:31
Reviewer Update
Reference No:TU***. After eventually getting a respond the team promised to get back to me regarding my claim within 48hrs. It is now over the 48hrs and got absolutely no response. I sent a email this morning, no response. Pathetic service!!
The Unlimited's replyOfficial
10 Nov 2025, 17:37Hi Leigh.
We're truly sorry to hear that you haven't received feedback. We'll get back to you tomorrow to assist you.
We're truly sorry to hear that you haven't received feedback. We'll get back to you tomorrow to assist you.
The Unlimited's reply10 Nov 2025, 17:37
Official
Hi Leigh.
We're truly sorry to hear that you haven't received feedback. We'll get back to you tomorrow to assist you.
We're truly sorry to hear that you haven't received feedback. We'll get back to you tomorrow to assist you.