GM
Glen M
1 reviews | Active since Sept 2021
29 Sept 2021, 11:45
Claim is forever pending
Good Day I Have had my claim pending for the past three weeks, every time i give Unlimited a call they keep telling me they are busy with the claim. I REALLY AM UPSET WITH THE SERVICE THEY PROVIDE, I do not understand what is taking so long because. I even went as far as getting a loan to bury the loved one i registered with the policy.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
29 Sept 2021, 18:09Hi Glen,
Thank you so much for bringing this to our attention and for pouring your heart out. We'd like to sincerely apologise for the delay in providing you with feedback, we haven't offered you world-class customer service as we should have. We've tried to call you this afternoon so that we can provide you with an update on your claim and unfortunately, we were unable to get through to you as the call wasn't answered. Please note that your claim is under assessment and we'll get back to you with feedback in 24-48 working hours. Once again, we're deeply sorry for the appalling service you've experienced from us.
Thank you so much for bringing this to our attention and for pouring your heart out. We'd like to sincerely apologise for the delay in providing you with feedback, we haven't offered you world-class customer service as we should have. We've tried to call you this afternoon so that we can provide you with an update on your claim and unfortunately, we were unable to get through to you as the call wasn't answered. Please note that your claim is under assessment and we'll get back to you with feedback in 24-48 working hours. Once again, we're deeply sorry for the appalling service you've experienced from us.
The Unlimited's reply29 Sept 2021, 18:09
Official
Hi Glen,
Thank you so much for bringing this to our attention and for pouring your heart out. We'd like to sincerely apologise for the delay in providing you with feedback, we haven't offered you world-class customer service as we should have. We've tried to call you this afternoon so that we can provide you with an update on your claim and unfortunately, we were unable to get through to you as the call wasn't answered. Please note that your claim is under assessment and we'll get back to you with feedback in 24-48 working hours. Once again, we're deeply sorry for the appalling service you've experienced from us.
Thank you so much for bringing this to our attention and for pouring your heart out. We'd like to sincerely apologise for the delay in providing you with feedback, we haven't offered you world-class customer service as we should have. We've tried to call you this afternoon so that we can provide you with an update on your claim and unfortunately, we were unable to get through to you as the call wasn't answered. Please note that your claim is under assessment and we'll get back to you with feedback in 24-48 working hours. Once again, we're deeply sorry for the appalling service you've experienced from us.
GM
Glen M's updateReviewer Update
05 Oct 2021, 09:43i have received a message from The unlimited saying they only cover accidents which is not on the papers/contract i signed. I really am not sure if i should carry on paying you guys because its like when its time for one to claim, you look for ways to give unnecessary excuses!
will i be able to claim or not? I need to know before i can take this up to the Insurance ombudsman.
will i be able to claim or not? I need to know before i can take this up to the Insurance ombudsman.
GM
Glen M's update05 Oct 2021, 09:43
Reviewer Update
i have received a message from The unlimited saying they only cover accidents which is not on the papers/contract i signed. I really am not sure if i should carry on paying you guys because its like when its time for one to claim, you look for ways to give unnecessary excuses!
will i be able to claim or not? I need to know before i can take this up to the Insurance ombudsman.
will i be able to claim or not? I need to know before i can take this up to the Insurance ombudsman.
The Unlimited's replyOfficial
05 Oct 2021, 13:21Hi Glen,
Thank you for raising your concerns with us. As per the terms and conditions for your family connect membership, you have an accident cash benefit and you're not covered for illness hospitilasation. If you say your form states something else, then may you kindly email it to *** so that we can have a look at this matter. We'll be giving you a call today and update you on the progress for your claim.
Thank you for raising your concerns with us. As per the terms and conditions for your family connect membership, you have an accident cash benefit and you're not covered for illness hospitilasation. If you say your form states something else, then may you kindly email it to *** so that we can have a look at this matter. We'll be giving you a call today and update you on the progress for your claim.
The Unlimited's reply05 Oct 2021, 13:21
Official
Hi Glen,
Thank you for raising your concerns with us. As per the terms and conditions for your family connect membership, you have an accident cash benefit and you're not covered for illness hospitilasation. If you say your form states something else, then may you kindly email it to *** so that we can have a look at this matter. We'll be giving you a call today and update you on the progress for your claim.
Thank you for raising your concerns with us. As per the terms and conditions for your family connect membership, you have an accident cash benefit and you're not covered for illness hospitilasation. If you say your form states something else, then may you kindly email it to *** so that we can have a look at this matter. We'll be giving you a call today and update you on the progress for your claim.