Claim Ignored

I have a contract with 'The Unlimited' and the debit order goes through my account every 15th of every month without fail. The deal was that I can claim for repairs for up to R3000 every 90 days to sort out minor chips, dents, scratches and more. Unfortunately I have been trying to claim since from August 2017 and I have been sent from pillar to post. I have called the customer care number: 0 ********** 000 and everyday I speak to a different person with no further assistance. I have received a list of service providers registered with the Unlimited emailed to me by them. I then got a quote from one of the panel beaters on listed on the Unlimited list: VTR Customworx Panelbeates. The mentioned service provider quoted R3000 but unfortunately the Unlimited rejected it with the reason that they are not on their list of service providers. According to the list emailed to me by the Limited, VTR Customworx Panelbeates is certainly on the list. I have been trying to reach out to them to assist me with the claim unsuccessfully. I have submitted quite a few quotes to the Unlimited to no avail. When I am lucky to speak with one of the consultant on the phone, I am told to resend another two sets of quotes from different panel beaters, which I have done, but no progress from their side.