1 reviews | Active since Apr 2017
claim for death. (bad service)
The unlimited has such a poor service, they delay the claims unnecessary, My sisters child passed aware recently in May, they gave us the forms RPR176228 to be completed by the doctor, We submitted everything and the doctor completed the forms he even stamped the forms and signed, now it has been very shocking to us when I follow up am told that the page 2 to 4 is not completed, when I ask what exactly is not completed, am told I should just resubmit, I have confirmation that they receive the complete forms, which therefore that intentionally their prolonging the process because they don't want to pay out. one of the consultant even went as far to tell me that even if I lodge a formal complaint nothing will happen the complaint will not take me anywhere. when client are paying monthly instalment is a celebration with this company but when you have to claim the service is very poor tan they don't care about their customers. how strange it is that they cant see page 2 to 4 while it is attached on the email. they intentionally removed the pages because they don't want to pay out.
We're really sorry to hear about your niece's passing and understand how hard it is to lose a loved one. We still need pages 2 to 4 of your claim form to be completed because it was not completed therefore, we cannot assess your claim without that information. As soon as we receive these documents we will start the assessment of your claim.We apologize for the way you feel and we will listen to the call from our consultant.
We're really sorry to hear about your niece's passing and understand how hard it is to lose a loved one. We still need pages 2 to 4 of your claim form to be completed because it was not completed therefore, we cannot assess your claim without that information. As soon as we receive these documents we will start the assessment of your claim.We apologize for the way you feel and we will listen to the call from our consultant.