Hellopeter
Share Your Experience
SN
Sphiwe N

1 reviews | Active since Jul 2023

27 Jul 2023, 10:36

Claim

I have put a claim from 19 May 2023 of my late father it was his policy they told me it’s an old policy it has to be migrated to a new policy have to wait for 30 days for such process, it is now 68 days since waiting on the call back or any updates still haven’t got any

0
Replies (10)
The Unlimited
The Unlimited's reply27 Jul 2023, 11:20
Official
Hello Sphiwe.


Please accept our sincere condolences on your father's passing. We’re also sorry to hear you’re having trouble with your claim, we’ll urgently investigate this matter.  Our claims department will reach out to you today. 
SN
Sphiwe N's update27 Jul 2023, 11:34
Reviewer Update
It’s been 68 days now hearing that I will get contacted and I believe all requested documents it’s with your claims department so I just want to know how long must I still wait again, if only I can be given the exact dates when will I be getting feedback from you because this whole thing it’s now frustrating, there are no information on the process I am just in the dark this is uncalled for
The Unlimited
The Unlimited's reply28 Jul 2023, 16:47
Official
Hello Sphiwe.

We're sorry for the delay in sending you feedback, and we want to thank you for your patience as we attend to your claim. We’ll provide you with feedback on Monday. 
The Unlimited
The Unlimited's reply31 Jul 2023, 12:08
Official
 Hello Sphiwe. 


Thank you for taking our call today. Please send us the outstanding document so that we can finalise your claim. 
The Unlimited
The Unlimited's reply02 Aug 2023, 11:05
Official
Hi Sphiwe,

Thank you for reaching out. One of our claims specialist will contact you shortly.
The Unlimited
The Unlimited's reply08 Aug 2023, 11:04
Official
Hello Sphiwe, 

Thanks for messaging us. Our claims specialist will reach out to you today. 
SN
Sphiwe N's update10 Aug 2023, 11:28
Reviewer Update
It is uncalled not a good service you are giving really from last week Friday and we are going to another waiting for my payment what business are you people running I am only getting sms that the payment will be in soon, on tuesday your people called saying it will take 24 hours still
The Unlimited
The Unlimited's reply10 Aug 2023, 12:22
Official
Hello Sphiwe, 

Thanks for reaching out to us. Please note that your payment was processed on Tuesday 8/8/2023. Please bare in mind that yesterday was a public holiday, which would cause the delay for funds to reflect in your account. 
The Unlimited
The Unlimited's reply10 Aug 2023, 13:04
Official
Payment should reflect in your account later today.
SN
Sphiwe N's update10 Aug 2023, 13:37
Reviewer Update
Let’s hope so