Claim completely ignored, unrecognised by call centre

They only care about sales, promise you a dedicated customer service person with a direct line. When you have a claim the person is always on another call, doesn’t respond to emails for weeks on end. When you call they can’t pick up the mails that you have sent and always want to provide a new email address.

Last week they tried to sell me a product whilst I had a pending claim and told me the departments are different and the level of service is better with this new product in comparison to the department with the pending Claim.

The second star is because the sales team is so good, but no delivery. You’re basically donating money monthly to the causes that they talk about when you’re waiting for them to answer.