TB
Thurston B
1 reviews | Active since Oct 2021
05 Oct 2021, 16:49
Claim bad service
I have claimed for my rims almost five weeks ago through the Carscan app and I have sent more than 10 emails to the unlimited regarding the claim. Up until today I have no feedback. They sent an sms saying I must select one of their network panelbeaters which I did and sent it through. Every time I call they put me on hold for more than 20 minutes. I requested all the recordings and I didn't get it. They hang up the phone or put me on hold than the titanic song plays for 20mins+ or the phone just dies. All I want is feedback regarding the claim. I am driving on my spares and the panelbeaters wants to know when do I pay them for the rim repairs. I'm afraid my rims will be sold since it's almost five weeks.
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Replies (2)
The Unlimited's replyOfficial
05 Oct 2021, 18:38Hi Thurston,
Thank you so much for sharing your frustrations with us. We’re extremely embarrassed to learn that your claiming experience has been so daunting. As a valued member of our family, you should always feel supported and we’re truly sorry for letting you down. Please note that we close at 5:00PM on weekdays. We'll be in touch with you tomorrow to assist you accordingly with your claim.
The Unlimited's reply05 Oct 2021, 18:38
Official
Hi Thurston,
Thank you so much for sharing your frustrations with us. We’re extremely embarrassed to learn that your claiming experience has been so daunting. As a valued member of our family, you should always feel supported and we’re truly sorry for letting you down. Please note that we close at 5:00PM on weekdays. We'll be in touch with you tomorrow to assist you accordingly with your claim.
The Unlimited's replyOfficial
06 Oct 2021, 10:38Hi Thurston,
Thank you so much for taking our call earlier this morning. As our specialist informed you, our assessors are currently awaiting feedback from the panel beaters regarding your claim. We’ll revert back to you as soon as we have an update from our assessors. Your patience during this time will be greatly appreciated.
Thank you so much for taking our call earlier this morning. As our specialist informed you, our assessors are currently awaiting feedback from the panel beaters regarding your claim. We’ll revert back to you as soon as we have an update from our assessors. Your patience during this time will be greatly appreciated.
The Unlimited's reply06 Oct 2021, 10:38
Official
Hi Thurston,
Thank you so much for taking our call earlier this morning. As our specialist informed you, our assessors are currently awaiting feedback from the panel beaters regarding your claim. We’ll revert back to you as soon as we have an update from our assessors. Your patience during this time will be greatly appreciated.
Thank you so much for taking our call earlier this morning. As our specialist informed you, our assessors are currently awaiting feedback from the panel beaters regarding your claim. We’ll revert back to you as soon as we have an update from our assessors. Your patience during this time will be greatly appreciated.