DN
Drika N
1 reviews | Active since Sept 2015
04 May 2021, 23:04
Claim
The unlimited group provides a hospital cover for R2000.00 a day. I was hospitalized on the 29-31 Dec 2020 . Again on the 5-6 Jan 2021 and was paid in full. I was again hospitalized on the 8-11 Jan 2021. When I querrie why it takes this long to pay out I am told the claim is still under final review. I have ask to speak to the manager at claims dept but he appears to be always unavailable, I have left several messages for him to contact me but I am still waiting. It is sad to see *********** staff working with claims where there policy stipulate claims will be paid out in 7-10 working days, not two months and still not paid out. Andrew van NIEKERK ***
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The Unlimited's replyOfficial
05 May 2021, 12:19Hi Drika,
We’re truly sorry to learn that you were hospitalised numerous times over the past few months. We hope that you’re taking it slow and easy with your health. We care deeply for you and we’d like to sincerely apologise for the unpleasant service you received from our team. We unfortunately can’t fix the past but you can be assured that we’ll improve the way we service you from today onwards. As we informed you earlier this morning, your claim is currently under assessment and we’ll provide you with feedback on the outcome in 24-48 hours.
The Unlimited's reply05 May 2021, 12:19
Official
Hi Drika,
We’re truly sorry to learn that you were hospitalised numerous times over the past few months. We hope that you’re taking it slow and easy with your health. We care deeply for you and we’d like to sincerely apologise for the unpleasant service you received from our team. We unfortunately can’t fix the past but you can be assured that we’ll improve the way we service you from today onwards. As we informed you earlier this morning, your claim is currently under assessment and we’ll provide you with feedback on the outcome in 24-48 hours.