SM
Sifundile M
1 reviews | Active since Jul 2023
24 Jul 2023, 14:42
Claim
Unlimited is one of the worst companies to deal with. I submitted a claim for my deceased mother on friday last week. Problem is the funeral is Wednesday and they promised to pay within 24 hours, when we called they said the claim was rejected due to 1 missed premium. My understanding is that policy lapses on 3 missed consecutive payments.
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
24 Jul 2023, 16:12Hi Sifundile,
We're sorry to hear about your mom. We hope your family finds solace in this time of sadness.
Thank you for raising this matter with us. We’re so sorry to have caused you frustration and we're grateful for your feedback. The policy is a Death cash benefit not a funeral cover. Your mother was part of our family, and we'll make sure we get this resolved.
One of our claims specialist will reach out to you shortly to assist you.
We're sorry to hear about your mom. We hope your family finds solace in this time of sadness.
Thank you for raising this matter with us. We’re so sorry to have caused you frustration and we're grateful for your feedback. The policy is a Death cash benefit not a funeral cover. Your mother was part of our family, and we'll make sure we get this resolved.
One of our claims specialist will reach out to you shortly to assist you.
The Unlimited's reply24 Jul 2023, 16:12
Official
Hi Sifundile,
We're sorry to hear about your mom. We hope your family finds solace in this time of sadness.
Thank you for raising this matter with us. We’re so sorry to have caused you frustration and we're grateful for your feedback. The policy is a Death cash benefit not a funeral cover. Your mother was part of our family, and we'll make sure we get this resolved.
One of our claims specialist will reach out to you shortly to assist you.
We're sorry to hear about your mom. We hope your family finds solace in this time of sadness.
Thank you for raising this matter with us. We’re so sorry to have caused you frustration and we're grateful for your feedback. The policy is a Death cash benefit not a funeral cover. Your mother was part of our family, and we'll make sure we get this resolved.
One of our claims specialist will reach out to you shortly to assist you.
SM
Sifundile M's updateReviewer Update
24 Jul 2023, 16:29Please treat this urgently as the funeral is Wednesday. We have been paying this policy for the last 4 years its unfair to be told there is no claim only because of one missed premium.
SM
Sifundile M's update24 Jul 2023, 16:29
Reviewer Update
Please treat this urgently as the funeral is Wednesday. We have been paying this policy for the last 4 years its unfair to be told there is no claim only because of one missed premium.
The Unlimited's replyOfficial
24 Jul 2023, 19:39Hi Sifundile,
Thank you for your time on the phone today. We sincerely apologise our main purpose is to be there for the members of our family and it saddens us that your experience has been the opposite of what we strive to achieve.
Your claim is being reassessed by our claims specialist and feedback will be provided to you once it has been finalised.
Thank you for your time on the phone today. We sincerely apologise our main purpose is to be there for the members of our family and it saddens us that your experience has been the opposite of what we strive to achieve.
Your claim is being reassessed by our claims specialist and feedback will be provided to you once it has been finalised.
The Unlimited's reply24 Jul 2023, 19:39
Official
Hi Sifundile,
Thank you for your time on the phone today. We sincerely apologise our main purpose is to be there for the members of our family and it saddens us that your experience has been the opposite of what we strive to achieve.
Your claim is being reassessed by our claims specialist and feedback will be provided to you once it has been finalised.
Thank you for your time on the phone today. We sincerely apologise our main purpose is to be there for the members of our family and it saddens us that your experience has been the opposite of what we strive to achieve.
Your claim is being reassessed by our claims specialist and feedback will be provided to you once it has been finalised.
The Unlimited's replyOfficial
27 Jul 2023, 09:39Hi Sifundile,
Thank you for taking our call yesterday. We haven't forgotten about you, our claims team will revert to you with feedback before close of business.
Thank you for taking our call yesterday. We haven't forgotten about you, our claims team will revert to you with feedback before close of business.
The Unlimited's reply27 Jul 2023, 09:39
Official
Hi Sifundile,
Thank you for taking our call yesterday. We haven't forgotten about you, our claims team will revert to you with feedback before close of business.
Thank you for taking our call yesterday. We haven't forgotten about you, our claims team will revert to you with feedback before close of business.
The Unlimited's replyOfficial
04 Aug 2023, 16:54Hi Sifundile,
Thank you for taking our call today. Once we've received all the outstanding documents, we'll then finalise your claim.
Thank you for taking our call today. Once we've received all the outstanding documents, we'll then finalise your claim.
The Unlimited's reply04 Aug 2023, 16:54
Official
Hi Sifundile,
Thank you for taking our call today. Once we've received all the outstanding documents, we'll then finalise your claim.
Thank you for taking our call today. Once we've received all the outstanding documents, we'll then finalise your claim.