DT
Dimakatso T
1 reviews | Active since Jul 2019
15 Dec 2021, 13:23
Changing debit order date without my concen
Such an inconvenience you cant change debit order dates anytime you feel like, its my account, even after I call you have the nerve telling me nonsense, am canceling the damn policy cant be inconvenient with my own money
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The Unlimited's replyOfficial
15 Dec 2021, 19:03Hi Dimakatso,
Thank you for your time of the phone earlier today. Our records indicate that an SMS was sent to you on the 06/12/2021, stating that your debit order for December would be collected on the 15/12/2021. As you’ve stated that this has caused you a great deal of inconvenience, we’ve logged a refund for you. You’ll receive feedback regarding this matter before close of business on Friday. We’re truly sorry that you had to resort to writing a review in order to be assisted. Have a restful holiday tomorrow.
Thank you for your time of the phone earlier today. Our records indicate that an SMS was sent to you on the 06/12/2021, stating that your debit order for December would be collected on the 15/12/2021. As you’ve stated that this has caused you a great deal of inconvenience, we’ve logged a refund for you. You’ll receive feedback regarding this matter before close of business on Friday. We’re truly sorry that you had to resort to writing a review in order to be assisted. Have a restful holiday tomorrow.
The Unlimited's reply15 Dec 2021, 19:03
Official
Hi Dimakatso,
Thank you for your time of the phone earlier today. Our records indicate that an SMS was sent to you on the 06/12/2021, stating that your debit order for December would be collected on the 15/12/2021. As you’ve stated that this has caused you a great deal of inconvenience, we’ve logged a refund for you. You’ll receive feedback regarding this matter before close of business on Friday. We’re truly sorry that you had to resort to writing a review in order to be assisted. Have a restful holiday tomorrow.
Thank you for your time of the phone earlier today. Our records indicate that an SMS was sent to you on the 06/12/2021, stating that your debit order for December would be collected on the 15/12/2021. As you’ve stated that this has caused you a great deal of inconvenience, we’ve logged a refund for you. You’ll receive feedback regarding this matter before close of business on Friday. We’re truly sorry that you had to resort to writing a review in order to be assisted. Have a restful holiday tomorrow.