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Pearl M

1 reviews | Active since Mar 2025

18 Mar 2025, 13:41

****

I Was Debited Money From My Bank Account Which I Did Not Sign Up For

0
Replies (14)
The Unlimited
The Unlimited's reply18 Mar 2025, 13:44
Official
Hi Pearl.

We're sorry to hear that you were debited whilst you never agreed to take out a policy with us. Our system shows that there's a policy captured with your details. A specialist will give you a call today. 
The Unlimited
The Unlimited's reply18 Mar 2025, 14:24
Official
Hi Pearl.

We see that our WhatsApp specialist has assisted you with your complaint. Should you require any further help, don't hesitate to send us a WhatsApp message. 
PM
Pearl M's update18 Mar 2025, 15:02
Reviewer Update
No I Want My Money
The Unlimited
The Unlimited's reply18 Mar 2025, 15:06
Official
Hi Pearl.

Since you mentioned that you didn’t agree to take out a policy, we need to investigate this matter before attending to your refund request. We’ll provide you with feedback in 24 – 48 working hours. 
PM
Pearl M's update18 Mar 2025, 15:32
Reviewer Update
I want my money because your ****mers said they just doing Debi check nd I asked if they will not debit and they said No because I said il think about it then they said they will call me on the 15 to check if I want that policy little did I know that I will be ****med my money

Please read my emails That I’ve been sending and not getting any replies I WANT MY MONEY
The Unlimited
The Unlimited's reply18 Mar 2025, 15:37
Official
Hi Pearl,  
  
We apologize for the inconvenience this has caused. Please note that we will provide you with feedback within 24-48 working hours.
The Unlimited
The Unlimited's reply19 Mar 2025, 13:36
Official
Hi Pearl.

Thank you for your patience.  Your refund will be processed tomorrow and payment will reflect in your account in the next 24 - 48 hours. 

We value your feedback - it's customers like you that help us to do better every day.
PM
Pearl M's update24 Mar 2025, 11:59
Reviewer Update
48 Hours Has Passed And Still I Got No Refund As Stated That I Will Get A Refund

And What ****es Me Off Is I Wrote An Email Before I Could Be Even Debited That Please Cancel The Policy And Here I Am Running After My Money
The Unlimited
The Unlimited's reply24 Mar 2025, 12:03
Official
Hi Pearl.

Your refund was processed on 20/3/2025. Please check your bank statement or banking App. 
PM
Pearl M's update24 Mar 2025, 12:08
Reviewer Update
If There Was Money Reflecting On My Account Or Bank Statement I Would Not Be Wasting My Energy To Write On This Platform
The Unlimited
The Unlimited's reply24 Mar 2025, 12:12
Official
Hi Pearl.

We will send you proof of payment within 24 working hours. 
The Unlimited
The Unlimited's reply24 Mar 2025, 13:51
Official
Hi Pearl.

POP has been emailed to you. 
PM
Pearl M's update24 Mar 2025, 14:09
Reviewer Update
I saw The pop but it states that it was only done today 24/03/2025 yet you said it was done on the 20/03/2024 am not playing games here 😏
The Unlimited
The Unlimited's reply24 Mar 2025, 14:33
Official
Hi Pearl.

We're sorry for the inconvenience caused. We take accountability for this, as there was a delay in releasing the payment on our end. We were able to refund you this morning and payment will reflect in your account within 24 - 48 hours.

Thank you for your patience and for your feedback. It's customers like you that help us to do better every day.