1 reviews | Active since Jun 2020
Cash back ****
I have been paying my policy for 4 years when I want to claim my cash back bonus, I was told that I missed a payment in 2018 and on a normal basis the service provider would call and ask why you missed a payment but their system does not allow for them contact you and ask if you realized you missed a payment that would disqualify you from receiving the promised benefit.
I was told I missed 3 payments of wich I fixed 2 of them on my own with out being reminded so they say, this month the same thing that happend in 2018 happend that they did not get money on the account on the 23rd of the month but they went and debited on the 26th when the was money, but in 2018 the was a different story they debited on the 23rd and the was no money and then left it to be missed or I left it to be missed.
I mean if in 2020 Oct the 23rd I missed a payment n they collected on the 26th y did they not do it in 2018 Nov the 23rd as this has been the same policy and it has not changed even the policy wording.
Can I at list get my cash back
Thank you for getting in touch with us. We understand your frustration and totally apologize for the inconvenience caused. You did speak to one of our team members on the 30/10/2020 and they did explain to you, why you didn`t qualify for your cash back benefit. You will be refunded your last debit order for the month of October.
Thank you for getting in touch with us. We understand your frustration and totally apologize for the inconvenience caused. You did speak to one of our team members on the 30/10/2020 and they did explain to you, why you didn`t qualify for your cash back benefit. You will be refunded your last debit order for the month of October.