FM
Fadilah M
1 reviews | Active since Apr 2020
29 Jan 2022, 14:52
Car scan App is nonsense someone must come and take pics
This is the second time I am having issues with the car scan app. This is so frustrating takimg pics the whole time having to identify the damages then the last part of submiting this ****** app kicks me out I then have to start all over again. I am livid someone must come and do this ****** job. They dont even send any statements but they have my email address. An agent called to offer me more staff and told him I want someone to contact me to sort our my car till this day.
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Replies (2)
The Unlimited's replyOfficial
29 Jan 2022, 18:29Hi Fadilah,
We'd like to sincerely apologise for the technical issues you've experienced with the CarScan App. We always wish for our customers to have a seamless claiming experience and we regret that this hasn't been the case for you. Please note that our products run on a month to month basis which means that we can’t provide monthly statements, however, you can request your policy documents at any time. Kindly note that our auto claims department is closed on weekends. We’ll be contacting you on Monday morning to ensure that you receive the necessary support for your claim.
The Unlimited's reply29 Jan 2022, 18:29
Official
Hi Fadilah,
We'd like to sincerely apologise for the technical issues you've experienced with the CarScan App. We always wish for our customers to have a seamless claiming experience and we regret that this hasn't been the case for you. Please note that our products run on a month to month basis which means that we can’t provide monthly statements, however, you can request your policy documents at any time. Kindly note that our auto claims department is closed on weekends. We’ll be contacting you on Monday morning to ensure that you receive the necessary support for your claim.
The Unlimited's replyOfficial
31 Jan 2022, 08:57Hi Fadilah,
We trust that you’ve had a great start to your week. Our team has attempted to get hold of you a few times this morning and unfortunately, we were unable to get through to you. Please may you provide us with a convenient time to contact you between now and 5:00PM.
The Unlimited's reply31 Jan 2022, 08:57
Official
Hi Fadilah,
We trust that you’ve had a great start to your week. Our team has attempted to get hold of you a few times this morning and unfortunately, we were unable to get through to you. Please may you provide us with a convenient time to contact you between now and 5:00PM.