Cancelling of policies

It is extremely difficult to communicate with the consultants. I asked to cancel my policy on 9 Jan 2024 via e-mail. They ignored and deducted the 3 amounts from my bank account again on 1 Feb 2024. And when I requested a refund for all THREE amounts, they insisted I sent my bank statement as the deductions did not reflect on their system. I said to them I want my refund in 5 working days. And the one consultant was just continuing telling me what the benefits are I said I KNOW the benefits I do not want a debate or argument for cancelling the policies. I do not need to explain to them why I need to cancel the policies.