1 reviews | Active since Nov 2016

30 May 2018, 18:09

Cancelled services and still gets deducted

A lady phoned me and explained the policy to me and said that its month to month and no obligation if i dont want to pay and it will start again if i pay. In the end i decided to cancel all and emailed them to cancel all and got a email back saying they received my email. A week after above email they still deducted the money out of my bank account. I emailed them once again saying that i need the money back as i said i do not want it anymore and have not received any feedback since the 25th.

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Replies (2)
The Unlimited
The Unlimited's reply31 May 2018, 09:57
Official

Hi Werner,

We’ve tried to call you this morning and unfortunately, we’re not getting through. Please could you let us know when it would be convenient for us to give you a call.

The Unlimited.

Shifting your life, together.

The Unlimited
The Unlimited's reply31 May 2018, 16:50
Official

Hi Werner,

We’d really like to talk to you but we can’t get through to you. As requested, your policy has been cancelled and this confirmation has been SMS’ed. Please give us another number we can contact you on or please contact us on ***.

The Unlimited.

Shifting your life, together