IB
Igsaan B
1 reviews | Active since Sept 2020
01 Sept 2021, 08:47
Cancelled Contract - Account being Debited
I cancelled my contract with them and sent all details. They have still debited my account after everything i sent them and confirming my account is closed. I Will never deal with The Unlimited again. I mentioned to them i'm out of the country will December 21. Just sort it out.
Helpful (0)
Replies (4)0
Replies (4)
The Unlimited's replyOfficial
01 Sept 2021, 10:31 Hi Igsaan,
Thank you so much for making us aware of what has happened. We're so sorry to be worrying you while you're abroad. We hope that you're well and safe where you are. We can see that you had sent us an email requesting to cancel your membership and we'd like to extend our apology for not attending to your request efficiently. Please note that we'll ensure that we resolve this matter and get back to you before close of business today.
Thank you so much for making us aware of what has happened. We're so sorry to be worrying you while you're abroad. We hope that you're well and safe where you are. We can see that you had sent us an email requesting to cancel your membership and we'd like to extend our apology for not attending to your request efficiently. Please note that we'll ensure that we resolve this matter and get back to you before close of business today.
The Unlimited's reply01 Sept 2021, 10:31
Official
Hi Igsaan,
Thank you so much for making us aware of what has happened. We're so sorry to be worrying you while you're abroad. We hope that you're well and safe where you are. We can see that you had sent us an email requesting to cancel your membership and we'd like to extend our apology for not attending to your request efficiently. Please note that we'll ensure that we resolve this matter and get back to you before close of business today.
Thank you so much for making us aware of what has happened. We're so sorry to be worrying you while you're abroad. We hope that you're well and safe where you are. We can see that you had sent us an email requesting to cancel your membership and we'd like to extend our apology for not attending to your request efficiently. Please note that we'll ensure that we resolve this matter and get back to you before close of business today.
IB
Igsaan B's updateReviewer Update
01 Sept 2021, 10:59Thank you, that is excellent service.
IB
Igsaan B's update01 Sept 2021, 10:59
Reviewer Update
Thank you, that is excellent service.
The Unlimited's replyOfficial
01 Sept 2021, 16:45 Hi Igsaan,
Your kind words mean a lot to us. We always aim to assist our family members with all their queries and concerns so that they don't part ways with us on a bad note. Please ignore the email that was sent to you earlier as you don't need to forward your bank statement anymore. Your membership has been cancelled and we've refunded your last premium as the cover is no longer going to benefit you. Kindly note that the funds will be in your account in the next 24 to 48 hours. Once again, thank you so much for giving us the opportunity to resolve this matter.
Your kind words mean a lot to us. We always aim to assist our family members with all their queries and concerns so that they don't part ways with us on a bad note. Please ignore the email that was sent to you earlier as you don't need to forward your bank statement anymore. Your membership has been cancelled and we've refunded your last premium as the cover is no longer going to benefit you. Kindly note that the funds will be in your account in the next 24 to 48 hours. Once again, thank you so much for giving us the opportunity to resolve this matter.
The Unlimited's reply01 Sept 2021, 16:45
Official
Hi Igsaan,
Your kind words mean a lot to us. We always aim to assist our family members with all their queries and concerns so that they don't part ways with us on a bad note. Please ignore the email that was sent to you earlier as you don't need to forward your bank statement anymore. Your membership has been cancelled and we've refunded your last premium as the cover is no longer going to benefit you. Kindly note that the funds will be in your account in the next 24 to 48 hours. Once again, thank you so much for giving us the opportunity to resolve this matter.
Your kind words mean a lot to us. We always aim to assist our family members with all their queries and concerns so that they don't part ways with us on a bad note. Please ignore the email that was sent to you earlier as you don't need to forward your bank statement anymore. Your membership has been cancelled and we've refunded your last premium as the cover is no longer going to benefit you. Kindly note that the funds will be in your account in the next 24 to 48 hours. Once again, thank you so much for giving us the opportunity to resolve this matter.
IB
Igsaan B's updateReviewer Update
01 Sept 2021, 16:50Thank you for resolving this matter with such urgency.. i'm happy to say The Unlimited resolved my matter within 8 hours. Well done!!! keep up the good work.
IB
Igsaan B's update01 Sept 2021, 16:50
Reviewer Update
Thank you for resolving this matter with such urgency.. i'm happy to say The Unlimited resolved my matter within 8 hours. Well done!!! keep up the good work.