KS
Kabelo S
1 reviews | Active since Feb 2024
01 Feb 2024, 09:14
Cancellation of policy
The Unlimited Group Okay first of all, I canceled my policy last year November 2023. So here am I thinking that it was canceled, but unfortunately it wasn't. 27th of January 2024 I saw a debit order from The Unlimited group, I went to my bank to reverse the money that was debited, unfortunately I couldn't reverse it because The Unlimited group didn't cancel my policy. I'd like to get my money back that was debitedon the 27th of January 2024, be refunded with immediate effect before I escalate this matter.
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The Unlimited's replyOfficial
01 Feb 2024, 11:23Hi Kabelo.
Thank you for reaching out to us. We're truly sorry for the experience that you've had. Our team is here to help you.
We've listened to the call you had with our agent, and you agreed to continue with your cover. As a result, we continued to debit your account. We just tried to contact you but we were unable to reach you. We kindly request that you get in touch with us at your earliest convenience on ***for further assistance. Alternatively, you may let us know a suitable time for us to call you.
Thank you for reaching out to us. We're truly sorry for the experience that you've had. Our team is here to help you.
We've listened to the call you had with our agent, and you agreed to continue with your cover. As a result, we continued to debit your account. We just tried to contact you but we were unable to reach you. We kindly request that you get in touch with us at your earliest convenience on ***for further assistance. Alternatively, you may let us know a suitable time for us to call you.
The Unlimited's reply01 Feb 2024, 11:23
Official
Hi Kabelo.
Thank you for reaching out to us. We're truly sorry for the experience that you've had. Our team is here to help you.
We've listened to the call you had with our agent, and you agreed to continue with your cover. As a result, we continued to debit your account. We just tried to contact you but we were unable to reach you. We kindly request that you get in touch with us at your earliest convenience on ***for further assistance. Alternatively, you may let us know a suitable time for us to call you.
Thank you for reaching out to us. We're truly sorry for the experience that you've had. Our team is here to help you.
We've listened to the call you had with our agent, and you agreed to continue with your cover. As a result, we continued to debit your account. We just tried to contact you but we were unable to reach you. We kindly request that you get in touch with us at your earliest convenience on ***for further assistance. Alternatively, you may let us know a suitable time for us to call you.