SP
Semone P
1 reviews | Active since Jun 2015
30 May 2023, 19:55
cancellation of policy !!!!
i have been struggling to cancel my policy with you I've sent emails to confirm my cancellation however there is no results since December every time i call it takes R50 of airtime really i want my money back and stop the debit order. when people wana cancel its a problem dnt even wana know if you need to claim what happens
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Replies (2)
The Unlimited's replyOfficial
31 May 2023, 10:56Hi Semone,
We’re so sorry to have caused you frustration and we're grateful for your feedback. We'll make sure that we get this sorted quickly!
Our system shows that we attempted to call you in January this year, however, we failed to get a hold of you. We see that you spoke to one of our agents on the 20th of May, and you agreed to keep your policy active. A specialist from our team will be in touch with you today to assist you accordingly.
Thank you again for your feedback. It's customers like you that help us to do better every day.
We’re so sorry to have caused you frustration and we're grateful for your feedback. We'll make sure that we get this sorted quickly!
Our system shows that we attempted to call you in January this year, however, we failed to get a hold of you. We see that you spoke to one of our agents on the 20th of May, and you agreed to keep your policy active. A specialist from our team will be in touch with you today to assist you accordingly.
Thank you again for your feedback. It's customers like you that help us to do better every day.
The Unlimited's reply31 May 2023, 10:56
Official
Hi Semone,
We’re so sorry to have caused you frustration and we're grateful for your feedback. We'll make sure that we get this sorted quickly!
Our system shows that we attempted to call you in January this year, however, we failed to get a hold of you. We see that you spoke to one of our agents on the 20th of May, and you agreed to keep your policy active. A specialist from our team will be in touch with you today to assist you accordingly.
Thank you again for your feedback. It's customers like you that help us to do better every day.
We’re so sorry to have caused you frustration and we're grateful for your feedback. We'll make sure that we get this sorted quickly!
Our system shows that we attempted to call you in January this year, however, we failed to get a hold of you. We see that you spoke to one of our agents on the 20th of May, and you agreed to keep your policy active. A specialist from our team will be in touch with you today to assist you accordingly.
Thank you again for your feedback. It's customers like you that help us to do better every day.
The Unlimited's replyOfficial
02 Jun 2023, 10:58Hi Serome,
We've been trying to reach out to you to assist, however, the calls aren't being answered. Please note that we've had to cancel your policy accordingly. If there's anything else we can help you with, please contact our customer care line and we'll be happy to assist.
We've been trying to reach out to you to assist, however, the calls aren't being answered. Please note that we've had to cancel your policy accordingly. If there's anything else we can help you with, please contact our customer care line and we'll be happy to assist.
The Unlimited's reply02 Jun 2023, 10:58
Official
Hi Serome,
We've been trying to reach out to you to assist, however, the calls aren't being answered. Please note that we've had to cancel your policy accordingly. If there's anything else we can help you with, please contact our customer care line and we'll be happy to assist.
We've been trying to reach out to you to assist, however, the calls aren't being answered. Please note that we've had to cancel your policy accordingly. If there's anything else we can help you with, please contact our customer care line and we'll be happy to assist.