BV
Bongza V
1 reviews | Active since Mar 2021
17 Mar 2021, 14:56
Cancellation of policies with immediate effect
Good Day
I requested a cancellation of both my policies however i have not since received a response and Unlimited is still appearing on my credit bureau profile as though im not making payments which is affecting my credit score, furthermore they still debiting my bank account. Please cancel my policies with immediate effect.
I ready had a rough experience with you guys and i personally think you are one of the worst service providers in South Africa, the way you just rush deducting debit orders from my account before the agreed upon deduction date.
Im not happy at all.
Please cancel both my policies with immediate effect.
From: Vuba A
Helpful (0)
Replies (1)0
Replies (1)
The Unlimited's replyOfficial
17 Mar 2021, 20:00Hi Bongza,
We'd like to start by apologising for the rough experience you've had as a member of our family. When a customer requests to part ways with us, we always want it to be on the best terms. We regret that this isn't the case for you. We tried to get in touch with you at 04:53PM so that we could discuss the issues you've raised on your review and unfortunately, we were unable to get through to you. We want you to be happy and we wish to resolve these matters as soon as possible. Kindly tell us what time we can reach out to you tomorrow.
We'd like to start by apologising for the rough experience you've had as a member of our family. When a customer requests to part ways with us, we always want it to be on the best terms. We regret that this isn't the case for you. We tried to get in touch with you at 04:53PM so that we could discuss the issues you've raised on your review and unfortunately, we were unable to get through to you. We want you to be happy and we wish to resolve these matters as soon as possible. Kindly tell us what time we can reach out to you tomorrow.
The Unlimited's reply17 Mar 2021, 20:00
Official
Hi Bongza,
We'd like to start by apologising for the rough experience you've had as a member of our family. When a customer requests to part ways with us, we always want it to be on the best terms. We regret that this isn't the case for you. We tried to get in touch with you at 04:53PM so that we could discuss the issues you've raised on your review and unfortunately, we were unable to get through to you. We want you to be happy and we wish to resolve these matters as soon as possible. Kindly tell us what time we can reach out to you tomorrow.
We'd like to start by apologising for the rough experience you've had as a member of our family. When a customer requests to part ways with us, we always want it to be on the best terms. We regret that this isn't the case for you. We tried to get in touch with you at 04:53PM so that we could discuss the issues you've raised on your review and unfortunately, we were unable to get through to you. We want you to be happy and we wish to resolve these matters as soon as possible. Kindly tell us what time we can reach out to you tomorrow.