Cancellation of contract

Hello Peter, i had requested for my services to be cancelled with the unlimited group in august and i had told them that the debit that will go off in September will be my last, i think i sent about 3 emails to them and no one had gotten back to me about my query, today they went and debited my account and i have sent a mail again telling them that i will reverse the transaction as they failed to adhere to my request, i really think that they dont care about customers they just care about money