kM
khanya M
1 reviews | Active since Jul 2024
07 Jun 2026, 07:50
Cancellation ignored for over a year!!!!
why do you guys not want to cancel this policy I've requested a cancellation over a year back the same month into registration,you even caused me to change accounts but my old acc still receives a bit of income that's why you still deducting. Search for previous reviews and see how long I've been cancelling. This is now unfair, I have called in I have sent email to stop this but I continue to deduct why???
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Replies (5)0
Replies (5)
The Unlimited's replyOfficial
07 Jun 2026, 08:08Hi Khanya.
We’re sorry to hear you had a bad experience. We don't want customers to feel let down. Upon viewing our system, we see that our team did try reaching out to you, with no luck getting hold of you. We even sent you messages informing you that we can't get hold of you. We'll reach out to you again tomorrow to assist you with your request.
We’re sorry to hear you had a bad experience. We don't want customers to feel let down. Upon viewing our system, we see that our team did try reaching out to you, with no luck getting hold of you. We even sent you messages informing you that we can't get hold of you. We'll reach out to you again tomorrow to assist you with your request.
The Unlimited's reply07 Jun 2026, 08:08
Official
Hi Khanya.
We’re sorry to hear you had a bad experience. We don't want customers to feel let down. Upon viewing our system, we see that our team did try reaching out to you, with no luck getting hold of you. We even sent you messages informing you that we can't get hold of you. We'll reach out to you again tomorrow to assist you with your request.
We’re sorry to hear you had a bad experience. We don't want customers to feel let down. Upon viewing our system, we see that our team did try reaching out to you, with no luck getting hold of you. We even sent you messages informing you that we can't get hold of you. We'll reach out to you again tomorrow to assist you with your request.
kM
khanya M's updateReviewer Update
07 Jun 2026, 08:16Well you better check your email cause I sent an email saying I don't want calls or emails I just want it cancelled. Cancel this policy immediately and refund my money what sickness is this? Cancel this thing - I have now involved the ombudsman
kM
khanya M's update07 Jun 2026, 08:16
Reviewer Update
Well you better check your email cause I sent an email saying I don't want calls or emails I just want it cancelled. Cancel this policy immediately and refund my money what sickness is this? Cancel this thing - I have now involved the ombudsman
kM
khanya M's updateReviewer Update
07 Jun 2026, 09:02I don't want to be called , I don't want emails I need this policy cancelled. Immediately effective as of April 2025 .
kM
khanya M's update07 Jun 2026, 09:02
Reviewer Update
I don't want to be called , I don't want emails I need this policy cancelled. Immediately effective as of April 2025 .
kM
khanya M's updateReviewer Update
07 Jun 2026, 09:25Thanks for the attitude service consultant, that's the exact same service I'm receiving from your company. Was it not logged last year already?? Why are you still deducting my account after a clear email with all my details stated 'Immediate Cancellation ' no calls or emails needed just a cancellation,why call me even after that. I have been chasing you guys to Cancel this policy as if I now I owe you??????? You owe me!!! And still keep debiting my acc I had to change account's but because the are some payments I cannot change luckily you still squeeze through and get it even after multiple cancellations, I want it cancelled and my money payed how many complaints does the unlimited need to cancel & refund a policy debitting unauthorised through cancellation attempts unattended? Over a year worth of cancellations I can't sit and type a cancellation everyday that's not possible on my end . The email was enough why was the matter not escalated then and my policy cancelled then, I don't care if it's escalated or with your head of cancellations I REALLY DONT CARE. I ASKED FOR A CANCELLATION APRIL 2025 Why am I still having this conversation with you guys???? Cancel that policy and refund my money. You have 2 working days to send me an email requesting options for refund .... I have escalated this and am willing to take it further. Cancel and refund my money. Tick tock.... With this kind of service I wonder how is your claims process🥱🥱
kM
khanya M's update07 Jun 2026, 09:25
Reviewer Update
Thanks for the attitude service consultant, that's the exact same service I'm receiving from your company. Was it not logged last year already?? Why are you still deducting my account after a clear email with all my details stated 'Immediate Cancellation ' no calls or emails needed just a cancellation,why call me even after that. I have been chasing you guys to Cancel this policy as if I now I owe you??????? You owe me!!! And still keep debiting my acc I had to change account's but because the are some payments I cannot change luckily you still squeeze through and get it even after multiple cancellations, I want it cancelled and my money payed how many complaints does the unlimited need to cancel & refund a policy debitting unauthorised through cancellation attempts unattended? Over a year worth of cancellations I can't sit and type a cancellation everyday that's not possible on my end . The email was enough why was the matter not escalated then and my policy cancelled then, I don't care if it's escalated or with your head of cancellations I REALLY DONT CARE. I ASKED FOR A CANCELLATION APRIL 2025 Why am I still having this conversation with you guys???? Cancel that policy and refund my money. You have 2 working days to send me an email requesting options for refund .... I have escalated this and am willing to take it further. Cancel and refund my money. Tick tock.... With this kind of service I wonder how is your claims process🥱🥱
kM
khanya M's updateReviewer Update
08 Jun 2026, 11:53 If my written cancellation request in June 2026 was sufficient to cancel the policy without telephonic contact, why was my written cancellation request of 6 October 2025 not processed in exactly the same manner?
kM
khanya M's update08 Jun 2026, 11:53
Reviewer Update
If my written cancellation request in June 2026 was sufficient to cancel the policy without telephonic contact, why was my written cancellation request of 6 October 2025 not processed in exactly the same manner?