Cancellation delayed.

I now learn that Guardrisk referred the cancellation to you for follow-up. You did not advise them at the time that it was not one of yours. I provided all the information necessary to address this, but still had to go through a to-and-fro to sort this out. The lady sent me a copy of her letter to Guardrisk and I trust this will now be appropriately dealt with. It would have been sorted out if their initial referral had been properly attended to.