TM
Tauhlole M
1 reviews | Active since Dec 2021
08 Jan 2022, 20:45
Cancellation and refund on double debit request
Hi; please note I have cancelled my contract with your company..I joined last year November 2021 and on 31st of December 2021 I was debited then on the 3rd January 2022 I got debited again.. I called and they send me the sms to comfirm that my contract was cancelled on the 4th January 2022. Please note it because while i am waiting for my refund i dont want to see any debit from your company. Because i see lots of people are complaining about the debits even though they have cancelled theit contracts.
last would you provide me with the email so that i can send you my bank statement for refund of extra money you have taken.
Thanks TD Molaba ***
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The Unlimited's replyOfficial
09 Jan 2022, 11:41Hi Tauhole,
Thank you for bringing this to our attention. It’s with a heavy heart we hear that you’ve parted ways with us after just becoming part of our Unlimited family. We’d like to humbly apologise for the experience you’ve had with us as we understand this has led to your decision to leave us. Rest assured that we’ll never go into your account and deduct funds from you again. Please can you send us your bank statement to the email address we’ve sent you privately so that we can look into this matter first thing tomorrow morning.
Thank you for bringing this to our attention. It’s with a heavy heart we hear that you’ve parted ways with us after just becoming part of our Unlimited family. We’d like to humbly apologise for the experience you’ve had with us as we understand this has led to your decision to leave us. Rest assured that we’ll never go into your account and deduct funds from you again. Please can you send us your bank statement to the email address we’ve sent you privately so that we can look into this matter first thing tomorrow morning.
The Unlimited's reply09 Jan 2022, 11:41
Official
Hi Tauhole,
Thank you for bringing this to our attention. It’s with a heavy heart we hear that you’ve parted ways with us after just becoming part of our Unlimited family. We’d like to humbly apologise for the experience you’ve had with us as we understand this has led to your decision to leave us. Rest assured that we’ll never go into your account and deduct funds from you again. Please can you send us your bank statement to the email address we’ve sent you privately so that we can look into this matter first thing tomorrow morning.
Thank you for bringing this to our attention. It’s with a heavy heart we hear that you’ve parted ways with us after just becoming part of our Unlimited family. We’d like to humbly apologise for the experience you’ve had with us as we understand this has led to your decision to leave us. Rest assured that we’ll never go into your account and deduct funds from you again. Please can you send us your bank statement to the email address we’ve sent you privately so that we can look into this matter first thing tomorrow morning.