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JM
Josina M

1 reviews | Active since Jan 2023

06 Feb 2023, 09:39

Cancellation and Refund

Morning Can you please help me with this company as i was having a policy with them, i have cancelled the policy but not refunded and they promised to pay it back within 7 working days and it's been 2 months now they are not communicating wirh me nor sending me any messages to inform me why they are not refunding me. Regards Josina ***

0
Replies (6)
The Unlimited
The Unlimited's reply06 Feb 2023, 14:29
Official
Hello Josina, 



Thank you for raising this issue with us today. Kindly note that your Family Connect Lite policy was terminated on the 10/12/2022, due to multiple unsuccessful debit orders. There’s no refund due to you as the policy runs on a month-to-month basis and you’re only covered for the months that you were debited for.

JM
Josina M's update06 Feb 2023, 16:01
Reviewer Update
What do you mean when you say its terminated because every month money is deducted on my account i will send you proof of payment

Regards
Josina
The Unlimited
The Unlimited's reply07 Feb 2023, 08:10
Official
Hello Josina, 


Thank you for getting in touch with us. Please may you email your bank statement to us showing that we've deducted money from your account so that we can assist you accordingly.
JM
Josina M's update07 Feb 2023, 10:12
Reviewer Update
Morning

Please acknowledge my proof of payment

Regards

Josina Mathabathe
The Unlimited
The Unlimited's reply07 Feb 2023, 13:45
Official
Thank you for getting back to us, Josina. We've received your email, however, we require your bank statement in order to assist you.
The Unlimited
The Unlimited's reply08 Feb 2023, 11:57
Official
Hello Josina,



We trust that you’re doing well. Kindly note that we tried calling you this morning, however, the call went straight to voicemail. Your Family Connect Lite policy was terminated on the 10/12/2022, due to multiple failed payments. The bank statements that you’ve emailed to us only indicates that we debited your account for your Legal Edge policy which is currently active. There’s no records on our system that indicates that you requested to cancel this policy, hence, we’ve been debiting your account as usual. Please may you let us know when you’ll be able to take our call so that we can assist you.