1 reviews | Active since Sept 2009
Canceled my account because I claimed.
I am disappointed & irate as The Unlimited ripped me off after being with them for over 5years!
I changed my bank account due to personal reasons & they could not debit end of July.
I then called them on the 11th of August 2022 to advise them to please debit my new account twice as they usually do & gave them my new banking details hoping that they will debit twice my premium month end like they normally do when they dont get funds.
The consultant that assisted me took my new banking details & I also advised her that my daughter was admitted in hospital therefore can she explain to me how to claim.
The consultant advised that I can only do that when my daughter is discharged at hospital. That was my biggest mistake as they then decided to cancel my account immediately when they heard that my daughter was admitted due to accident.
After a week they sent an sms advising to deposit one month's premium before15 days or else I wont be covered, I then called them to confirm how much to deposit & to my surprise they advised that my account has been canceled after I called them & it hadn't even been 15 days passed since that sms!
Thank you for bringing this matter to our attention. We’re sorry about the experience you’ve had with us and about your dearest daughter. We wish her a speedy recovery. We currently are looking into this issue and will revert once we have feedback and information to share.
Thank you for bringing this matter to our attention. We’re sorry about the experience you’ve had with us and about your dearest daughter. We wish her a speedy recovery. We currently are looking into this issue and will revert once we have feedback and information to share.
We hope that you’re well this morning. Please note that we just attempted calling you so that we can assist you with putting in a claim for your daughter and unfortunately, the phone call wasn’t answered. Kindly let us know when you get the time to talk to us so that we can walk you through the process and assist you further.
We hope that you’re well this morning. Please note that we just attempted calling you so that we can assist you with putting in a claim for your daughter and unfortunately, the phone call wasn’t answered. Kindly let us know when you get the time to talk to us so that we can walk you through the process and assist you further.
Thanks for taking the time to speak with us this morning. In addition to your claim being filed, the payment for your policy has been allocated accordingly. A specialist will contact you next week regarding your claim. Wishing you a wonderful weekend!
Thanks for taking the time to speak with us this morning. In addition to your claim being filed, the payment for your policy has been allocated accordingly. A specialist will contact you next week regarding your claim. Wishing you a wonderful weekend!