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Simone N
1 reviews | Active since Mar 2019
19 Oct 2023, 06:29
Cancelation
I took a funeral policy years ago, the premiums kepts going up without warning. I started paying R200 It has not increased to a few rands short of R400. I've asked them to cancel at the beginning of this month, i got a response saying i will be assisted within 24 to 48 hours, it has been weeks!!!!! I even sent another email and still nothing yet they are still trying to debit my account with yet another increased amount
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
19 Oct 2023, 08:36Hi Simone.
We’re so sorry to have caused you frustration and we're grateful for your feedback. We’ve checked on our system, you had requested to cancel your policy in March 2023, however, you decided to keep your benefits active and that’s why we’ve been debiting from your account. A specialist will give you a call today to help you with your request.
We’re so sorry to have caused you frustration and we're grateful for your feedback. We’ve checked on our system, you had requested to cancel your policy in March 2023, however, you decided to keep your benefits active and that’s why we’ve been debiting from your account. A specialist will give you a call today to help you with your request.
The Unlimited's reply19 Oct 2023, 08:36
Official
Hi Simone.
We’re so sorry to have caused you frustration and we're grateful for your feedback. We’ve checked on our system, you had requested to cancel your policy in March 2023, however, you decided to keep your benefits active and that’s why we’ve been debiting from your account. A specialist will give you a call today to help you with your request.
We’re so sorry to have caused you frustration and we're grateful for your feedback. We’ve checked on our system, you had requested to cancel your policy in March 2023, however, you decided to keep your benefits active and that’s why we’ve been debiting from your account. A specialist will give you a call today to help you with your request.
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Simone N's updateReviewer Update
19 Oct 2023, 13:20I beg to differ! I sent an email on 06 October 2023 to *** I got response on 07 October with a case number CC-*** saying i will be assiited within 48 hours and it's now 19th of October. Please go check your records properly
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Simone N's update19 Oct 2023, 13:20
Reviewer Update
I beg to differ! I sent an email on 06 October 2023 to *** I got response on 07 October with a case number CC-*** saying i will be assiited within 48 hours and it's now 19th of October. Please go check your records properly
The Unlimited's replyOfficial
19 Oct 2023, 14:56Hi Simone. Thanks for sharing this information with us. We have to admit that we missed a mark this time, we’re sorry for the delay in getting back to you. Please note that we’ve been trying to contact you and unfortunately, we’re unable to get through to you. We’ve cancelled your policy and this confirmation has been SMSed to you. Thank you again for your feedback - it's customers like you that help us to do better every day.
The Unlimited's reply19 Oct 2023, 14:56
Official
Hi Simone. Thanks for sharing this information with us. We have to admit that we missed a mark this time, we’re sorry for the delay in getting back to you. Please note that we’ve been trying to contact you and unfortunately, we’re unable to get through to you. We’ve cancelled your policy and this confirmation has been SMSed to you. Thank you again for your feedback - it's customers like you that help us to do better every day.