LK
Lungile K
1 reviews | Active since Nov 2020
13 Nov 2020, 19:39
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a few months ago i had a recieved a call from sbu in durban saying that after 2 payment they will change all my tyres to my suprise when i make the claims now i am told i cannot the tyres have to be damaged in order to be changed and when i want to claims for damages on the outside of my vehicle of which they refered to keith panels beater i was told they cannot assist me, now i want to cancel this ASAP coz this is ***** itself and this guy whom i had spoken to sbu i assume he is from the sales **** to make an sale and that is how you rob people this campony should be closed thorougly
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Replies (3)
The Unlimited's replyOfficial
14 Nov 2020, 14:51Hi Lungile,
It's very upsetting for us to hear about the experience you've had with us. We really wish that your time as a member of our family could have been different. Kindly remember that we spoke to you yesterday at 2:05PM and your policy is now cancelled. We also informed you over the phone that we've logged your request for a refund and we'll give you feedback on Monday.
It's very upsetting for us to hear about the experience you've had with us. We really wish that your time as a member of our family could have been different. Kindly remember that we spoke to you yesterday at 2:05PM and your policy is now cancelled. We also informed you over the phone that we've logged your request for a refund and we'll give you feedback on Monday.
The Unlimited's reply14 Nov 2020, 14:51
Official
Hi Lungile,
It's very upsetting for us to hear about the experience you've had with us. We really wish that your time as a member of our family could have been different. Kindly remember that we spoke to you yesterday at 2:05PM and your policy is now cancelled. We also informed you over the phone that we've logged your request for a refund and we'll give you feedback on Monday.
It's very upsetting for us to hear about the experience you've had with us. We really wish that your time as a member of our family could have been different. Kindly remember that we spoke to you yesterday at 2:05PM and your policy is now cancelled. We also informed you over the phone that we've logged your request for a refund and we'll give you feedback on Monday.
The Unlimited's replyOfficial
16 Nov 2020, 19:18Hi Lungile,
We tried to get in touch with you today and unfortunately, we were unable to get through to you. Kindly note that we're currently investigating the call that was made to you by one of our team members and we'll give you feedback on this, as well as your refund in 24-48 hours. In the mean time, should you wish to get in touch with us, please feel free to contact us via our customer care line on ***.
We tried to get in touch with you today and unfortunately, we were unable to get through to you. Kindly note that we're currently investigating the call that was made to you by one of our team members and we'll give you feedback on this, as well as your refund in 24-48 hours. In the mean time, should you wish to get in touch with us, please feel free to contact us via our customer care line on ***.
The Unlimited's reply16 Nov 2020, 19:18
Official
Hi Lungile,
We tried to get in touch with you today and unfortunately, we were unable to get through to you. Kindly note that we're currently investigating the call that was made to you by one of our team members and we'll give you feedback on this, as well as your refund in 24-48 hours. In the mean time, should you wish to get in touch with us, please feel free to contact us via our customer care line on ***.
We tried to get in touch with you today and unfortunately, we were unable to get through to you. Kindly note that we're currently investigating the call that was made to you by one of our team members and we'll give you feedback on this, as well as your refund in 24-48 hours. In the mean time, should you wish to get in touch with us, please feel free to contact us via our customer care line on ***.
The Unlimited's replyOfficial
19 Nov 2020, 15:48 Hi Lungile,
We want to thank you so much for being patient with us. Kindly note that we've fully assessed the sales call that was made to you and we found that our team member did in fact inform you that you can't claim for your tyres unless they're damaged. Therefore, you weren't **** to or misled. We will process your last premium back to you tomorrow as you will no longer benefit from this policy because you've already cancelled with us. Payment will reflect into your account in 24-48 hours. Should you wish to enquire about anything else, please feel free to get in touch with us via our customer care line.
We want to thank you so much for being patient with us. Kindly note that we've fully assessed the sales call that was made to you and we found that our team member did in fact inform you that you can't claim for your tyres unless they're damaged. Therefore, you weren't **** to or misled. We will process your last premium back to you tomorrow as you will no longer benefit from this policy because you've already cancelled with us. Payment will reflect into your account in 24-48 hours. Should you wish to enquire about anything else, please feel free to get in touch with us via our customer care line.
The Unlimited's reply19 Nov 2020, 15:48
Official
Hi Lungile,
We want to thank you so much for being patient with us. Kindly note that we've fully assessed the sales call that was made to you and we found that our team member did in fact inform you that you can't claim for your tyres unless they're damaged. Therefore, you weren't **** to or misled. We will process your last premium back to you tomorrow as you will no longer benefit from this policy because you've already cancelled with us. Payment will reflect into your account in 24-48 hours. Should you wish to enquire about anything else, please feel free to get in touch with us via our customer care line.
We want to thank you so much for being patient with us. Kindly note that we've fully assessed the sales call that was made to you and we found that our team member did in fact inform you that you can't claim for your tyres unless they're damaged. Therefore, you weren't **** to or misled. We will process your last premium back to you tomorrow as you will no longer benefit from this policy because you've already cancelled with us. Payment will reflect into your account in 24-48 hours. Should you wish to enquire about anything else, please feel free to get in touch with us via our customer care line.