1 reviews | Active since Nov 2016

18 Nov 2016, 10:31

Cancel my policy ! NOW!

<p>I took up this policy with the unlimited in 2013, sales of this was phenominal, I was promised benifits, vouchers, double deal, two for one. the offer seemed legit,</p> <p>I recieved my card. and feel embarrased, no one explained to me how to use the card, every resturaunt i went to had no idea what i was talking about when i asked about back beat... i then researched the unlimited, back beat and all the resturaunts, where am i going to get the time to book a reservation and how undermining is it to have a two for one dinner, the resturaunt manager wont see me the same again, I then went onto the website for the gaming and dvds, to find myself embarrased once again! i have recieved numerous vouchers and yet i must still ( buy one and get one for free) to this day i have not used any of my three year vouchers! i have not used the unlimited two for one double deal card. i then lost my card. now after this disapointment. i canceled, the consultant then told that i will loose out on all of the benifits of this service, yet i have not used this service! i then politely asked for an email, on more information and how to use this service, i did not recieve the email. i asked for a new card, i did not recieve the card, the unlimited service offers me nothing, I have all these vouchers and have not used one of them, I am not buying one and getting one for free if i have all these vouchers, does that make sense , I want a refund.</p> <p> </p> <p>Double deductions have been going off of my account from the unlimited.</p> <p>and the debit orders which i clearly stated must go off on a certain date, the unlimited decided whenever they want to deduct. i am beyond agrivated</p> <p>Today 18/11/2016 i phoned in to cancel, it is a shame! yes! I am disapointed with this service that is not working for me, I am paying for something I have not once used, the consultant then said i took up the policy in 2015. I took up the policy in 2013! not 2015! I want all my money back. I am exstreemly disatisfied, I want to cancel this policy. I want a refund, after that do not ever contact me to sell me another policy. remove me off of your data base and refund my money from 2013 to this day!</p>

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Replies (2)
The Unlimited
The Unlimited's reply18 Nov 2016, 11:29
Official

Thank you for bringing this to our attention. Sometimes, the naked truth is never easy to hear, but it’s something we never shy away from. After all, it gives us an opportunity to make things right! You can be sure that we will follow up on your complaint and get back to you within 24 hours.
Take care, The Unlimited

The Unlimited
The Unlimited's reply18 Nov 2016, 15:06
Official

It was a pleasure chatting to you and we appreciate the feedback. Afterall, it gives us a great opportunity to make things right. However, we’re still sad to see you go. Your policy has been cancelled and your details have been removed of our data base. If there’s anything else we can help you with, please call us on ***. Take care, The Unlimited