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chrissie J
1 reviews | Active since Sept 2015
25 May 2021, 21:14
Bullies after I told them NO
Sly ********** Bullies After I said I do not want the Policy they ignore my opinion on I DO NOT WANT THE ****, They still debit the money. I reported at the Bank as *****.
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Replies (2)
The Unlimited's replyOfficial
26 May 2021, 11:55Hi Chrissie,
Thank you for writing to us. It breaks our hearts to hear you refer to us and ‘********** bullies’, however, we do understand that we’ve done you wrong and debited your account without your permission. We’re truly sorry. We tried to get ahold of you this morning so that we could discuss this matter and unfortunately, we were unable to reach you. Kindly note that the policy which was in your name has been cancelled and if you didn’t reverse the debit orders we would’ve assisted you with a refund because you didn’t agree to the membership. Please also note that we’ll be investigating how this policy was created for you and we’ll provide you with feedback on our findings in 24-48 working hours.
The Unlimited's reply26 May 2021, 11:55
Official
Hi Chrissie,
Thank you for writing to us. It breaks our hearts to hear you refer to us and ‘********** bullies’, however, we do understand that we’ve done you wrong and debited your account without your permission. We’re truly sorry. We tried to get ahold of you this morning so that we could discuss this matter and unfortunately, we were unable to reach you. Kindly note that the policy which was in your name has been cancelled and if you didn’t reverse the debit orders we would’ve assisted you with a refund because you didn’t agree to the membership. Please also note that we’ll be investigating how this policy was created for you and we’ll provide you with feedback on our findings in 24-48 working hours.
The Unlimited's replyOfficial
27 May 2021, 11:21Hi Chrissie,
Our team has been trying to get ahold you and unfortunately, we’re unable to get through to you. Please tell us what time you’ll be available to take our call between now and 5:00PM so that we can present you with the findings of our investigation.
The Unlimited's reply27 May 2021, 11:21
Official
Hi Chrissie,
Our team has been trying to get ahold you and unfortunately, we’re unable to get through to you. Please tell us what time you’ll be available to take our call between now and 5:00PM so that we can present you with the findings of our investigation.