JJ
Joel J
1 reviews | Active since Feb 2013
17 Feb 2022, 15:04
Breach of contract
Breach of contract, pathetic customer service. I lodged a claim over 3 weeks ago and have not received my claim status as yet. The turnaround time per the contract is 7 days, however, no one is doing anything on the claim, I keep following up with them and they are very confused and seems like there is no one working on the claim. There even emails and messages left for the agent who is supposed to be working on the claim to call me back and they have not. Worst service ever when you try to make a claim. How do I cancel my contract?
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
17 Feb 2022, 19:25Hi Joel,
Thank you for raising your concerns with us. Our aim is to make your claims process smooth and pain free as possible. We hang our heads in shame knowing that we’ve undelivered in this regard to you. Kindly accept our most humble of apology for the claims experience you’ve had with us. It hurts us that you'd like to cancel because of this. We’ve been trying to contact you and unfortunately, we’re unable to reach you. Remember, your policy will remain active until a member from our team has spoken to you telephonically. Please let us know when will be a convenient time for us to give you a call so that we’re able to assist you.
The Unlimited's reply17 Feb 2022, 19:25
Official
Hi Joel,
Thank you for raising your concerns with us. Our aim is to make your claims process smooth and pain free as possible. We hang our heads in shame knowing that we’ve undelivered in this regard to you. Kindly accept our most humble of apology for the claims experience you’ve had with us. It hurts us that you'd like to cancel because of this. We’ve been trying to contact you and unfortunately, we’re unable to reach you. Remember, your policy will remain active until a member from our team has spoken to you telephonically. Please let us know when will be a convenient time for us to give you a call so that we’re able to assist you.
JJ
Joel J's updateReviewer Update
17 Feb 2022, 21:55You can call me tomorrow morning. Preferably before 9 am.
JJ
Joel J's update17 Feb 2022, 21:55
Reviewer Update
You can call me tomorrow morning. Preferably before 9 am.
The Unlimited's replyOfficial
18 Feb 2022, 10:56Hi Joel,
Thank you for taking our call this morning and for allowing us the opportunity to assist you. Should you require any further assistance, please don’t hesitate to pop us a message below.
Thank you for taking our call this morning and for allowing us the opportunity to assist you. Should you require any further assistance, please don’t hesitate to pop us a message below.
The Unlimited's reply18 Feb 2022, 10:56
Official
Hi Joel,
Thank you for taking our call this morning and for allowing us the opportunity to assist you. Should you require any further assistance, please don’t hesitate to pop us a message below.
Thank you for taking our call this morning and for allowing us the opportunity to assist you. Should you require any further assistance, please don’t hesitate to pop us a message below.