NC
Neill CronjAA(C)

1 reviews | Active since Feb 2015

20 May 2015, 09:54

Billed on different time than was agreed

You know, you have billed me on the 20th for I don't know how long, and when I picked it up now, I actually came to realize that even AFTER I have mentioned (multiple times!!) that I only get paid the last day of the month, you still bill me and the debit order runs on the 20th. I am going to phone my bank now and have that transaction reversed, because you are \s t e a l i n g"my money as I did not agree with the same date that you are debiting me on.<br> <br> I really do wish that I could send you a snotty email and complain"

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Replies (1)
The Unlimited
The Unlimited's reply20 May 2015, 09:55
Official
Hello N.Cronje,

Thanks for letting us know you've had problems with our service - we always appreciate our customers giving us feedback (good or bad) so that we can improve your experience with us. After all, without you, we wouldn't exist, so you can be sure I am personally going to follow up on your complaint and will get back to you within 24 hours with some answers.
Regards, Fred