AW
Anthony W
1 reviews | Active since Mar 2021
27 Oct 2021, 16:03
BEWARE!! TOTAL **** and ID *****
****!! BE WARNED
I received an email from out of nowhere claiming i signed up for a policy with membership number and debit amount. I immediately called the customer care to find out about the policy with reference to the policy number. The consultants all wanted my ID number and personal details. I informed them that i will not give any of my personal details as the whole thing smells of a PHISHING **** to get personal details. They informed me that they cannot cancel the policy in my name unless i send a copy of my ID. I requested a copy of the phone call that the person who took out the policy made and the consultant said they cannot give this to me even though they keep saying calls are being recorded for your security. I never signed up or took a phone call or anything. This company is a total **** and people should be warned. After that the consultants kept keeping me on hold. STAY AWAY!! Anybody can see by the ratings on hellopeter that this is a **** company
Helpful (0)
Replies (9)0
Replies (9)
The Unlimited's replyOfficial
27 Oct 2021, 20:27Hi Anthony,
Thank you for bringing this to our attention. We completely understand your concerns, we can imagine how alarming it might have been when someone had requested for your personal information. Rest assured that we're an authorised financial service provider that has been in business for more than 27 years, therefore weren’t a ****, we're truly sorry if we've made you uncomfortable in any way. We’d really like the opportunity to assist with your query. One of our team members will give you a call tomorrow morning to investigate this matter and assist you further.
Thank you for bringing this to our attention. We completely understand your concerns, we can imagine how alarming it might have been when someone had requested for your personal information. Rest assured that we're an authorised financial service provider that has been in business for more than 27 years, therefore weren’t a ****, we're truly sorry if we've made you uncomfortable in any way. We’d really like the opportunity to assist with your query. One of our team members will give you a call tomorrow morning to investigate this matter and assist you further.
The Unlimited's reply27 Oct 2021, 20:27
Official
Hi Anthony,
Thank you for bringing this to our attention. We completely understand your concerns, we can imagine how alarming it might have been when someone had requested for your personal information. Rest assured that we're an authorised financial service provider that has been in business for more than 27 years, therefore weren’t a ****, we're truly sorry if we've made you uncomfortable in any way. We’d really like the opportunity to assist with your query. One of our team members will give you a call tomorrow morning to investigate this matter and assist you further.
Thank you for bringing this to our attention. We completely understand your concerns, we can imagine how alarming it might have been when someone had requested for your personal information. Rest assured that we're an authorised financial service provider that has been in business for more than 27 years, therefore weren’t a ****, we're truly sorry if we've made you uncomfortable in any way. We’d really like the opportunity to assist with your query. One of our team members will give you a call tomorrow morning to investigate this matter and assist you further.
AW
Anthony W's updateReviewer Update
27 Oct 2021, 21:14I have called the customer care 3 times and each time put through to a SPECIALIST!. Finally the last specialist said they cannot cancel the policy. This is the exact reason that consumers cannot trust online businesses as they should due to ***** business practices as your own. Please keep the conversation public so everyone can be aware if and when you finally cancel the policy.
How you activate a policy without a valid ID speaks volumes about your business in the first place. I have said CLEARLY that the ID number on the policy is not mine yet my name and email is being used.
All the bad reviews for this company is visible on the internet and clearly deserved. I will be takings this further if my name is not removed.
The power of the public and social media is far greater than pop up **** companies
How you activate a policy without a valid ID speaks volumes about your business in the first place. I have said CLEARLY that the ID number on the policy is not mine yet my name and email is being used.
All the bad reviews for this company is visible on the internet and clearly deserved. I will be takings this further if my name is not removed.
The power of the public and social media is far greater than pop up **** companies
AW
Anthony W's update27 Oct 2021, 21:14
Reviewer Update
I have called the customer care 3 times and each time put through to a SPECIALIST!. Finally the last specialist said they cannot cancel the policy. This is the exact reason that consumers cannot trust online businesses as they should due to ***** business practices as your own. Please keep the conversation public so everyone can be aware if and when you finally cancel the policy.
How you activate a policy without a valid ID speaks volumes about your business in the first place. I have said CLEARLY that the ID number on the policy is not mine yet my name and email is being used.
All the bad reviews for this company is visible on the internet and clearly deserved. I will be takings this further if my name is not removed.
The power of the public and social media is far greater than pop up **** companies
How you activate a policy without a valid ID speaks volumes about your business in the first place. I have said CLEARLY that the ID number on the policy is not mine yet my name and email is being used.
All the bad reviews for this company is visible on the internet and clearly deserved. I will be takings this further if my name is not removed.
The power of the public and social media is far greater than pop up **** companies
AW
Anthony W's updateReviewer Update
27 Oct 2021, 21:18I will be starting with the FAIS Ombud tomorrow .
AW
Anthony W's update27 Oct 2021, 21:18
Reviewer Update
I will be starting with the FAIS Ombud tomorrow .
The Unlimited's replyOfficial
28 Oct 2021, 11:17Hi Anthony.
We trust that you’re having awesome Thursday thus far. Thank you for taking our call and giving us the opportunity to assist you. We can confirm that your policy was cancelled today. We’re truly sad that we had to meet on such bad terms. We can assure you that we’re not looking to make ***** practices and we keep our business above board as we're legit. If there’s anything else you may need, please don’t hesitate to pop us a message below.
We trust that you’re having awesome Thursday thus far. Thank you for taking our call and giving us the opportunity to assist you. We can confirm that your policy was cancelled today. We’re truly sad that we had to meet on such bad terms. We can assure you that we’re not looking to make ***** practices and we keep our business above board as we're legit. If there’s anything else you may need, please don’t hesitate to pop us a message below.
The Unlimited's reply28 Oct 2021, 11:17
Official
Hi Anthony.
We trust that you’re having awesome Thursday thus far. Thank you for taking our call and giving us the opportunity to assist you. We can confirm that your policy was cancelled today. We’re truly sad that we had to meet on such bad terms. We can assure you that we’re not looking to make ***** practices and we keep our business above board as we're legit. If there’s anything else you may need, please don’t hesitate to pop us a message below.
We trust that you’re having awesome Thursday thus far. Thank you for taking our call and giving us the opportunity to assist you. We can confirm that your policy was cancelled today. We’re truly sad that we had to meet on such bad terms. We can assure you that we’re not looking to make ***** practices and we keep our business above board as we're legit. If there’s anything else you may need, please don’t hesitate to pop us a message below.
AW
Anthony W's updateReviewer Update
28 Oct 2021, 13:36What call? You never spoke to me!! Dont you understand that the ID number and cell number on the policy is NOT MINE!!.
Somebody has opened a policy in my name *******LY and thats why i had it cancelled.
I requested the phone recording of the person who opened the account and your company does not want to share it with me!
This is ***** and identity theft happening here.
That is why i say this company is **** as either you are involved in opening **** policies or you do not wish to find the actual culprit who opened the **** policy in my name.
Send me a copy of the ID showing how they opened a policy in my name
Then that will be helpful
Somebody has opened a policy in my name *******LY and thats why i had it cancelled.
I requested the phone recording of the person who opened the account and your company does not want to share it with me!
This is ***** and identity theft happening here.
That is why i say this company is **** as either you are involved in opening **** policies or you do not wish to find the actual culprit who opened the **** policy in my name.
Send me a copy of the ID showing how they opened a policy in my name
Then that will be helpful
AW
Anthony W's update28 Oct 2021, 13:36
Reviewer Update
What call? You never spoke to me!! Dont you understand that the ID number and cell number on the policy is NOT MINE!!.
Somebody has opened a policy in my name *******LY and thats why i had it cancelled.
I requested the phone recording of the person who opened the account and your company does not want to share it with me!
This is ***** and identity theft happening here.
That is why i say this company is **** as either you are involved in opening **** policies or you do not wish to find the actual culprit who opened the **** policy in my name.
Send me a copy of the ID showing how they opened a policy in my name
Then that will be helpful
Somebody has opened a policy in my name *******LY and thats why i had it cancelled.
I requested the phone recording of the person who opened the account and your company does not want to share it with me!
This is ***** and identity theft happening here.
That is why i say this company is **** as either you are involved in opening **** policies or you do not wish to find the actual culprit who opened the **** policy in my name.
Send me a copy of the ID showing how they opened a policy in my name
Then that will be helpful
The Unlimited's replyOfficial
28 Oct 2021, 15:11Hi Anthony.
Thank you for getting back to us once again. We can confirm that you spoke to one of our specialists this morning regarding this matter. Please note that we’re not trying to cover up for any of our co-workers and we’ll definitely look into how this policy was opened without your consent. We sincerely apologise for the inconvenience caused to you, we’ll assess the sales call and get back to you with 24-48 working hours.
Thank you for getting back to us once again. We can confirm that you spoke to one of our specialists this morning regarding this matter. Please note that we’re not trying to cover up for any of our co-workers and we’ll definitely look into how this policy was opened without your consent. We sincerely apologise for the inconvenience caused to you, we’ll assess the sales call and get back to you with 24-48 working hours.
The Unlimited's reply28 Oct 2021, 15:11
Official
Hi Anthony.
Thank you for getting back to us once again. We can confirm that you spoke to one of our specialists this morning regarding this matter. Please note that we’re not trying to cover up for any of our co-workers and we’ll definitely look into how this policy was opened without your consent. We sincerely apologise for the inconvenience caused to you, we’ll assess the sales call and get back to you with 24-48 working hours.
Thank you for getting back to us once again. We can confirm that you spoke to one of our specialists this morning regarding this matter. Please note that we’re not trying to cover up for any of our co-workers and we’ll definitely look into how this policy was opened without your consent. We sincerely apologise for the inconvenience caused to you, we’ll assess the sales call and get back to you with 24-48 working hours.
AW
Anthony W's updateReviewer Update
28 Oct 2021, 15:48I did not speak to any consultants!!!!
The ***** person who opened the policy probably spoke to the consultant, what is that hard to understand?
Somebody is pretending to be me, that is what ***** and identity theft means.
I spoke to nobody today!!
The ***** person who opened the policy probably spoke to the consultant, what is that hard to understand?
Somebody is pretending to be me, that is what ***** and identity theft means.
I spoke to nobody today!!
AW
Anthony W's update28 Oct 2021, 15:48
Reviewer Update
I did not speak to any consultants!!!!
The ***** person who opened the policy probably spoke to the consultant, what is that hard to understand?
Somebody is pretending to be me, that is what ***** and identity theft means.
I spoke to nobody today!!
The ***** person who opened the policy probably spoke to the consultant, what is that hard to understand?
Somebody is pretending to be me, that is what ***** and identity theft means.
I spoke to nobody today!!
The Unlimited's replyOfficial
28 Oct 2021, 19:51Hi Anthony,
Please inbox us your contact details then so that we can talk to you to help us investigate this matter.
Please inbox us your contact details then so that we can talk to you to help us investigate this matter.
The Unlimited's reply28 Oct 2021, 19:51
Official
Hi Anthony,
Please inbox us your contact details then so that we can talk to you to help us investigate this matter.
Please inbox us your contact details then so that we can talk to you to help us investigate this matter.
The Unlimited's replyOfficial
01 Nov 2021, 20:12Hi Anthony,
We trust that your doing well, we’ve assessed the sales call and have found that the email address was captured incorrectly. This lead to policy information being sent to you instead of another customer who has the same name and surname as you. We’d like to sincerely apologise for this error and it was never our intent to send documentation to you. It’s really sad for us to meet in this manner and for it to end on such a sour note. If there’s anything else you may need, please don’t hesitate to pop us a message below.
We trust that your doing well, we’ve assessed the sales call and have found that the email address was captured incorrectly. This lead to policy information being sent to you instead of another customer who has the same name and surname as you. We’d like to sincerely apologise for this error and it was never our intent to send documentation to you. It’s really sad for us to meet in this manner and for it to end on such a sour note. If there’s anything else you may need, please don’t hesitate to pop us a message below.
The Unlimited's reply01 Nov 2021, 20:12
Official
Hi Anthony,
We trust that your doing well, we’ve assessed the sales call and have found that the email address was captured incorrectly. This lead to policy information being sent to you instead of another customer who has the same name and surname as you. We’d like to sincerely apologise for this error and it was never our intent to send documentation to you. It’s really sad for us to meet in this manner and for it to end on such a sour note. If there’s anything else you may need, please don’t hesitate to pop us a message below.
We trust that your doing well, we’ve assessed the sales call and have found that the email address was captured incorrectly. This lead to policy information being sent to you instead of another customer who has the same name and surname as you. We’d like to sincerely apologise for this error and it was never our intent to send documentation to you. It’s really sad for us to meet in this manner and for it to end on such a sour note. If there’s anything else you may need, please don’t hesitate to pop us a message below.