AL
ANNA L

1 reviews | Active since Jul 2019

09 Jul 2019, 15:15

BEWARE THE UNLIMITED

In a time where IDENTITY THEFT and ***** is rife, THE UNLIMITED has sent me 4 reference numbers in acknowledgement of my e-mail complaints received, regarding a consultant calling from *** extracting my personal information, whilst promising free data and airtime for life, lying about e-mail confirmation to be sent to me and wanting to sell me a SANTAM policy - without acting on the complaints. Irrespective of these e-mails and several phone calls to THE UNLIMITED the SAME consultant called me from the SAME number trying to sell me an AUTO PRESTIGE policy. An entire week later there is NO FEEDBACK coming forth from The Unlimited, although requested in writing as well as telephonic-ally. I supp**** exact dates and times of telephone calls received from *** - it cannot be that difficult to investigate . . ?! MY QUESTION: WHAT DID THE CONSULTANT DO WITH MY INFORMATION? REMAINS . . .

0
Replies (4)
The Unlimited
The Unlimited's reply10 Jul 2019, 13:14
Official
 
Hi Anna, 

Thanks for taking our call today and for giving us the opportunity to look into the matter you have bought to our attention. As requested, your policy has been cancelled and we are currently investigating where our sales agent got your number from. We will contact you within 24hours to provide you with feedback. 

The Unlimited
The Unlimited's reply11 Jul 2019, 13:01
Official
 Hi Anna,  
 
Thanks for your time on the phone today and for giving us the opportunity to assist you with your request. We can confirm that your contact details have been removed from our data base and this confirmation has been SMSed to you. If there’s anything else we can help you with in the future, please contact us on ***. 
AL
ANNA L's update15 Jul 2019, 14:27
Reviewer Update
Low and behold ! - After I was promised that my contact information was deleted off the system, supp**** with details of where it was acqueried and promised that my rights would be respected, at 15:37 on Friday 12 July 2019 I received YET ANOTHER phone call from THE VERY SAME number trying to convince me to sign up. The rookie immediately called the supervisor who offered the excuse: "She is a trainee. She didn't know."
How is she even able to contact me if my details had been removed from the system, I wonder?

The Unlimited
The Unlimited's reply15 Jul 2019, 15:36
Official
Hi Anna,   Thank you for bringing this matter to our attention. Please inbox us the number that contacted you and we will urgently investigate this.