CM
Cindy M
1 reviews | Active since Jul 2022
01 Jul 2022, 03:22
BELOW AVERAGE, DISAPPOINTING TO SAY THE LEAST!!!
I'm beyond disappointed & annoyed with the service! Firstly I received an SMS saying I didn't make payment in May 2022, so I called in & provided proof of payment to them & was given reference number CC***. After numerous calls & follow ups - to date I am yet to receive feedback. Secondly, for the month of June 2022, my debit order premium (which is meant to go off on the 25th of every month) still has not been taken. Yet again I'm constantly calling in & receiving no useful information to rectify the issue. It makes one wonder, if a simple task of processing & allocating payments is such a hassle imagine filing a claim!
Helpful (0)
Replies (4)0
Replies (4)
The Unlimited's replyOfficial
01 Jul 2022, 13:40 Hi Cindy.
Thank you so much for taking our call today and for giving us the opportunity to assist you. The whole idea of us being a family-led business is to make sure that we’re there for our family members, so we'd like to sincerely apologise for the troublesome experience that you've had with us thus far. As per our telephonic conversation, we're currently investigating this matter and promise that we'll revert back to you with feedback.
Thank you so much for taking our call today and for giving us the opportunity to assist you. The whole idea of us being a family-led business is to make sure that we’re there for our family members, so we'd like to sincerely apologise for the troublesome experience that you've had with us thus far. As per our telephonic conversation, we're currently investigating this matter and promise that we'll revert back to you with feedback.
The Unlimited's reply01 Jul 2022, 13:40
Official
Hi Cindy.
Thank you so much for taking our call today and for giving us the opportunity to assist you. The whole idea of us being a family-led business is to make sure that we’re there for our family members, so we'd like to sincerely apologise for the troublesome experience that you've had with us thus far. As per our telephonic conversation, we're currently investigating this matter and promise that we'll revert back to you with feedback.
Thank you so much for taking our call today and for giving us the opportunity to assist you. The whole idea of us being a family-led business is to make sure that we’re there for our family members, so we'd like to sincerely apologise for the troublesome experience that you've had with us thus far. As per our telephonic conversation, we're currently investigating this matter and promise that we'll revert back to you with feedback.
The Unlimited's replyOfficial
05 Jul 2022, 14:40Hi Cindy,
We trust you’re doing fine. As promised that we would contact you today, please note that we tried calling you and unfortunately, we were unable to get through to you. This message serves as a reminder that we are treating your case with the utmost urgency and our team is working tirelessly around the clock to find a solution and assist you. We ask that you bear with us during this time.
We trust you’re doing fine. As promised that we would contact you today, please note that we tried calling you and unfortunately, we were unable to get through to you. This message serves as a reminder that we are treating your case with the utmost urgency and our team is working tirelessly around the clock to find a solution and assist you. We ask that you bear with us during this time.
The Unlimited's reply05 Jul 2022, 14:40
Official
Hi Cindy,
We trust you’re doing fine. As promised that we would contact you today, please note that we tried calling you and unfortunately, we were unable to get through to you. This message serves as a reminder that we are treating your case with the utmost urgency and our team is working tirelessly around the clock to find a solution and assist you. We ask that you bear with us during this time.
We trust you’re doing fine. As promised that we would contact you today, please note that we tried calling you and unfortunately, we were unable to get through to you. This message serves as a reminder that we are treating your case with the utmost urgency and our team is working tirelessly around the clock to find a solution and assist you. We ask that you bear with us during this time.
The Unlimited's replyOfficial
07 Jul 2022, 11:27Hi Cindy,
We hope you’re doing well. Firstly, we’d like to thank you for taking our call today. We truly appreciate your patience and trusting us to resolve your query. This is what we are here for, to make the lives of our family members easy to bare. Should you ever need any assistance from us in the future, please don’t hesitate to reach out and we’ll gladly assist you. Have an awesome day!
We hope you’re doing well. Firstly, we’d like to thank you for taking our call today. We truly appreciate your patience and trusting us to resolve your query. This is what we are here for, to make the lives of our family members easy to bare. Should you ever need any assistance from us in the future, please don’t hesitate to reach out and we’ll gladly assist you. Have an awesome day!
The Unlimited's reply07 Jul 2022, 11:27
Official
Hi Cindy,
We hope you’re doing well. Firstly, we’d like to thank you for taking our call today. We truly appreciate your patience and trusting us to resolve your query. This is what we are here for, to make the lives of our family members easy to bare. Should you ever need any assistance from us in the future, please don’t hesitate to reach out and we’ll gladly assist you. Have an awesome day!
We hope you’re doing well. Firstly, we’d like to thank you for taking our call today. We truly appreciate your patience and trusting us to resolve your query. This is what we are here for, to make the lives of our family members easy to bare. Should you ever need any assistance from us in the future, please don’t hesitate to reach out and we’ll gladly assist you. Have an awesome day!
CM
Cindy M's updateReviewer Update
07 Jul 2022, 17:30Thank you so much for getting back to me, resolving my issue and putting my mind back ease!
CM
Cindy M's update07 Jul 2022, 17:30
Reviewer Update
Thank you so much for getting back to me, resolving my issue and putting my mind back ease!