1 reviews | Active since Jul 2021
Being ****** by The Unlimited
My Company has had debit orders come off it's account since March 2021 paying "The Unlimited", even though we have no policies or any agreements with the "The Unlimited". I contacted your help desk and was given a customer email address. "***"
I emailed this address with our proof of banking details, PDF's of the debit orders deducted and an explanation of scenario. Requesting that we be refunded in full including the debit order costs and an explanation given as to how Unlimitedhas managed to help themselves to our funds.
I have not even received the courtesy of a reply to the email sent on the 4th of May 2021 and the debit order has increased in value as of the end of May!?!
I intend to open up a case of theft with the South African Police service if this issue is not dealt with swiftly and decisively!
Barrett
Thank you for taking the time to have a full-length discussion with us over the phone this afternoon. We’re living in extraordinary times and the state of our nation has directly impacted all of us financially. We understand that your income goes towards securing your family’s well-being and the last thing you need is a debit order for a membership you didn’t sign up for. Please know that we’re extremely sorry for not responding to your email correspondence and for any distress that you may have suffered as a result of this matter. Kindly note as soon as you submit your bank statements to us, we’ll be able to investigate this matter further and assist you accordingly with your refund query. You may forward your bank statement directly to *** or ***.
Thank you for taking the time to have a full-length discussion with us over the phone this afternoon. We’re living in extraordinary times and the state of our nation has directly impacted all of us financially. We understand that your income goes towards securing your family’s well-being and the last thing you need is a debit order for a membership you didn’t sign up for. Please know that we’re extremely sorry for not responding to your email correspondence and for any distress that you may have suffered as a result of this matter. Kindly note as soon as you submit your bank statements to us, we’ll be able to investigate this matter further and assist you accordingly with your refund query. You may forward your bank statement directly to *** or ***.
We trust that you've been keeping safe. Kindly note that our team attempted to get in touch with you yesterday evening and unfortunately, we were unable to get ahold of you. Please tell us what time it'll be convenient for us to contact you today so that we can provide you with feedback regarding your refund query.
We trust that you've been keeping safe. Kindly note that our team attempted to get in touch with you yesterday evening and unfortunately, we were unable to get ahold of you. Please tell us what time it'll be convenient for us to contact you today so that we can provide you with feedback regarding your refund query.