CG
Christo G
1 reviews | Active since Jun 2021
15 Feb 2024, 17:13
********* behaviour..
Honestly I don't know why this business is still operating (is their no board governing them) .. I've been paying over 6 years for their scratch and dent cover. Never claimed for the 3 cars that was covered with them, whilst they claim we can claim quarterly per car .. Everytime I logged calls, emails, their apps call back requests and hours of consultant conversation, never did I receive any claim forms or referrals to RMI approved dealers,.. And when you press the consultands suddenly they tell you to hold on, then the call cut and you have to start the process all over again. And worse part, on their system when you call, it's a total different entry then what you called for.and when you request the telephone recordings, you never get,cause they first have to go via their legal department, who after numerous calls tell you that they can't release it to you personally, you have to go via your own legal rep..
Helpful (0)
Replies (8)0
Replies (8)
The Unlimited's replyOfficial
15 Feb 2024, 20:21Hi Christo,
We're so sorry that your experience with us hasn't been a good one. We see that the claims process was once sent to you in July with the list of RMI approved panel beaters in your area. Your request for the call recordings has been escalated and we will provide you with feedback within 24 - 48 working hours.
We'll have one of our claims team members contact you tomorrow morning.
We're so sorry that your experience with us hasn't been a good one. We see that the claims process was once sent to you in July with the list of RMI approved panel beaters in your area. Your request for the call recordings has been escalated and we will provide you with feedback within 24 - 48 working hours.
We'll have one of our claims team members contact you tomorrow morning.
The Unlimited's reply15 Feb 2024, 20:21
Official
Hi Christo,
We're so sorry that your experience with us hasn't been a good one. We see that the claims process was once sent to you in July with the list of RMI approved panel beaters in your area. Your request for the call recordings has been escalated and we will provide you with feedback within 24 - 48 working hours.
We'll have one of our claims team members contact you tomorrow morning.
We're so sorry that your experience with us hasn't been a good one. We see that the claims process was once sent to you in July with the list of RMI approved panel beaters in your area. Your request for the call recordings has been escalated and we will provide you with feedback within 24 - 48 working hours.
We'll have one of our claims team members contact you tomorrow morning.
The Unlimited's replyOfficial
16 Feb 2024, 10:00Hello Christo,
We’ve been trying to contact you and unfortunately, we're unable to get through to you. Please let us know which time will be convenient for us to give you a call.
We’ve been trying to contact you and unfortunately, we're unable to get through to you. Please let us know which time will be convenient for us to give you a call.
The Unlimited's reply16 Feb 2024, 10:00
Official
Hello Christo,
We’ve been trying to contact you and unfortunately, we're unable to get through to you. Please let us know which time will be convenient for us to give you a call.
We’ve been trying to contact you and unfortunately, we're unable to get through to you. Please let us know which time will be convenient for us to give you a call.
The Unlimited's replyOfficial
16 Feb 2024, 14:19Hi Christo,
Thanks for your patience. We've sent the call recordings to you via email.
Thanks for your patience. We've sent the call recordings to you via email.
The Unlimited's reply16 Feb 2024, 14:19
Official
Hi Christo,
Thanks for your patience. We've sent the call recordings to you via email.
Thanks for your patience. We've sent the call recordings to you via email.
CG
Christo G's updateReviewer Update
16 Feb 2024, 19:21Can you please not mislead me and anyone reading this thread... I requested the recordings of the first consultant, just before I decided to cancel the whole policy. That conversation .. And conveniently enough you only sent the recording where after I gave my personal information to varify myself as the account holder your network conveniently cut me off.. I need the recording where I called in,where we had a 16 minute 'n 47 second call(at 15H11) and then a 15 minutes and 32seconds call (at 1****) that's the recordings I need ... Not the recording of less then 1 minute you emailed me and claimed that I requested it,on that call I only introduced myself and varify my details then the network cut .. But it's convenient to sent that useless recording, so as to play the card that you did sent me recordings.. You never did.. And until then hello Peter readers and social media will know.. I'll give you 7 days to resolve this.. And I'm not giving up this time ... R500 per month for over 6years and the simplest request I made, you couldn't abide by .. And no, it's not a thread,it's a warning if you love your brand..
CG
Christo G's update16 Feb 2024, 19:21
Reviewer Update
Can you please not mislead me and anyone reading this thread... I requested the recordings of the first consultant, just before I decided to cancel the whole policy. That conversation .. And conveniently enough you only sent the recording where after I gave my personal information to varify myself as the account holder your network conveniently cut me off.. I need the recording where I called in,where we had a 16 minute 'n 47 second call(at 15H11) and then a 15 minutes and 32seconds call (at 1****) that's the recordings I need ... Not the recording of less then 1 minute you emailed me and claimed that I requested it,on that call I only introduced myself and varify my details then the network cut .. But it's convenient to sent that useless recording, so as to play the card that you did sent me recordings.. You never did.. And until then hello Peter readers and social media will know.. I'll give you 7 days to resolve this.. And I'm not giving up this time ... R500 per month for over 6years and the simplest request I made, you couldn't abide by .. And no, it's not a thread,it's a warning if you love your brand..
CG
Christo G's updateReviewer Update
16 Feb 2024, 19:25And please don't call me, you have my email adress, let's correspond on that platform, so we don't have any more misunderstandings about recordings you're hasitand to supply.. Please..
CG
Christo G's update16 Feb 2024, 19:25
Reviewer Update
And please don't call me, you have my email adress, let's correspond on that platform, so we don't have any more misunderstandings about recordings you're hasitand to supply.. Please..
The Unlimited's replyOfficial
16 Feb 2024, 21:05Hello Christo,
We do apologise for the inconvenience caused. According to the conversation you had with one of our agents on the 15th of February, you requested for the last 3 calls you made to us in the last hour, hence we sent the specific recordings. However, as you’ve elaborated, we've escalated for the recordings. Please confirm the contact number you dialled us from for assistance, so that we can have this sorted for you efficiently.
Kindly note that feedback will be available to you within 24 - 48 working hours.
We do apologise for the inconvenience caused. According to the conversation you had with one of our agents on the 15th of February, you requested for the last 3 calls you made to us in the last hour, hence we sent the specific recordings. However, as you’ve elaborated, we've escalated for the recordings. Please confirm the contact number you dialled us from for assistance, so that we can have this sorted for you efficiently.
Kindly note that feedback will be available to you within 24 - 48 working hours.
The Unlimited's reply16 Feb 2024, 21:05
Official
Hello Christo,
We do apologise for the inconvenience caused. According to the conversation you had with one of our agents on the 15th of February, you requested for the last 3 calls you made to us in the last hour, hence we sent the specific recordings. However, as you’ve elaborated, we've escalated for the recordings. Please confirm the contact number you dialled us from for assistance, so that we can have this sorted for you efficiently.
Kindly note that feedback will be available to you within 24 - 48 working hours.
We do apologise for the inconvenience caused. According to the conversation you had with one of our agents on the 15th of February, you requested for the last 3 calls you made to us in the last hour, hence we sent the specific recordings. However, as you’ve elaborated, we've escalated for the recordings. Please confirm the contact number you dialled us from for assistance, so that we can have this sorted for you efficiently.
Kindly note that feedback will be available to you within 24 - 48 working hours.
The Unlimited's replyOfficial
19 Feb 2024, 08:32Hi Christo,
The call recordings have been sent to you via email as per request.
Please let us know if there's anything else we can assist you with.
The call recordings have been sent to you via email as per request.
Please let us know if there's anything else we can assist you with.
The Unlimited's reply19 Feb 2024, 08:32
Official
Hi Christo,
The call recordings have been sent to you via email as per request.
Please let us know if there's anything else we can assist you with.
The call recordings have been sent to you via email as per request.
Please let us know if there's anything else we can assist you with.
CG
Christo G's updateReviewer Update
08 May 2024, 15:39Update to hello Peter readers... Up to this day I haven't received any recordings, instead I end up cutting my losses and cancel this policy .... Do your math... That's over R500 per month for over 6 years... And I never claimed once... Had numerous attempts to claim for small issues like pothole damage, scratch N dent repairs, N always, always never received either the correct paper work, or if I do receive it, it's in some document file I can't open N when I request for a proper copy it never arrive, or I'm being sent from Pilar to post.. Their was always issues with these people and my ******** self, always thought things can still change and they might be just having communication problems and I allow myself to be manipulated by a "Good morning Mr Goodman, I am the manager or supervisor of whatever department N I am personally looking into your matter" kind of attitude, N then I stay longer, fix my car from my pocket till the next time I need to claim, N the same process unfold again... In light of my personal experience with them, I would not even advice my deepest enemy to deal with them...
CG
Christo G's update08 May 2024, 15:39
Reviewer Update
Update to hello Peter readers... Up to this day I haven't received any recordings, instead I end up cutting my losses and cancel this policy .... Do your math... That's over R500 per month for over 6 years... And I never claimed once... Had numerous attempts to claim for small issues like pothole damage, scratch N dent repairs, N always, always never received either the correct paper work, or if I do receive it, it's in some document file I can't open N when I request for a proper copy it never arrive, or I'm being sent from Pilar to post.. Their was always issues with these people and my ******** self, always thought things can still change and they might be just having communication problems and I allow myself to be manipulated by a "Good morning Mr Goodman, I am the manager or supervisor of whatever department N I am personally looking into your matter" kind of attitude, N then I stay longer, fix my car from my pocket till the next time I need to claim, N the same process unfold again... In light of my personal experience with them, I would not even advice my deepest enemy to deal with them...