FS
Frederik S

1 reviews | Active since Nov 2025

05 Nov 2025, 11:25

Bat service from The Unlimited .

I have canceled my policy with Unlimited 2 weeks ago. This morning the debit order for R403 went through my bank account. I tried to phone many times. You have to hold the line for 10 minutes. No answer. I phone again and pres 1 for ambulance.. then thy answers the phone. I ask to talk to a agent. Thy put me through from one person to another. I talk to a agents and asked me to hold the line. When she came came back on the line I told her that I canceled my policy 2 weeks ago. She said thy did not receive any cancelation. I told her that Unlimeted replay to my email that I send them in connection with the cancelation. She ask me to hold the line and after 2 min she drop the line. That is very badly served. Ifi struggling canceled my policy now... howe longwil you struggling when you have a claim ?

Be careful to do business with The Unlimited group Frederik Snyman

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Replies (1)
The Unlimited
The Unlimited's reply05 Nov 2025, 11:28
Official
Hi Frederik,

Thank you for contacting us. We sincerely apologize for the frustration and any inconvenience that this has caused. Please give us  a moment to take a look into this for you, we'll revert via private message.