RE
Reginald E
1 reviews | Active since Sept 2021
27 Sept 2021, 10:58
Bad Services or ****
Hi did anyone ever got a death claim pay out from The Unlimited.They are still busy processing or asssesing the two claims for the past 3 weeks after My Fathers passing.They dont reach out if you dont get intouch with them.Both me and My Mom are annoyed by the way they are handling things and I am considering to cancel her policy with The Unlimited.
Helpful (0)
Replies (15)0
Replies (15)
The Unlimited's replyOfficial
27 Sept 2021, 14:15 Hi Reginald,
Thank you so much for writing to us. Although your father is gone from your sight, we know that he will forever be in your heart and we're truly sorry for your loss. Having to deal with losing a loved one is the most draining experience ever and we're truly sorry that we've made life a bit more uneasy for you and your family. We're urgently investigating your claim and will ensure that we reach out to you today.
Thank you so much for writing to us. Although your father is gone from your sight, we know that he will forever be in your heart and we're truly sorry for your loss. Having to deal with losing a loved one is the most draining experience ever and we're truly sorry that we've made life a bit more uneasy for you and your family. We're urgently investigating your claim and will ensure that we reach out to you today.
The Unlimited's reply27 Sept 2021, 14:15
Official
Hi Reginald,
Thank you so much for writing to us. Although your father is gone from your sight, we know that he will forever be in your heart and we're truly sorry for your loss. Having to deal with losing a loved one is the most draining experience ever and we're truly sorry that we've made life a bit more uneasy for you and your family. We're urgently investigating your claim and will ensure that we reach out to you today.
Thank you so much for writing to us. Although your father is gone from your sight, we know that he will forever be in your heart and we're truly sorry for your loss. Having to deal with losing a loved one is the most draining experience ever and we're truly sorry that we've made life a bit more uneasy for you and your family. We're urgently investigating your claim and will ensure that we reach out to you today.
RE
Reginald E's updateReviewer Update
27 Sept 2021, 15:08Guys you've been Investigating both claims for the past two weeks,I even spoke to Sheldon Moonsamy who is a Manager and he said the same thing,it irrates me the hell out because you guys dnt know communication or rather update with the progress of both claims.All the docs you needed were submitted both,now we have to go back and forth for claim payout and that for me is not fair.
Please reply with a turnaround time for the payments
Please reply with a turnaround time for the payments
RE
Reginald E's update27 Sept 2021, 15:08
Reviewer Update
Guys you've been Investigating both claims for the past two weeks,I even spoke to Sheldon Moonsamy who is a Manager and he said the same thing,it irrates me the hell out because you guys dnt know communication or rather update with the progress of both claims.All the docs you needed were submitted both,now we have to go back and forth for claim payout and that for me is not fair.
Please reply with a turnaround time for the payments
Please reply with a turnaround time for the payments
The Unlimited's replyOfficial
27 Sept 2021, 18:50 Hi Reginald,
We're wholeheartedly sorry for making your time with us unfavorable. Kindly note that our claims team tried to reach out to you today and unfortunately, we couldn't get through to you. Please note that your claim is under assessment and we'll be providing you with feedback in the next 24 to 48 working hours.
We're wholeheartedly sorry for making your time with us unfavorable. Kindly note that our claims team tried to reach out to you today and unfortunately, we couldn't get through to you. Please note that your claim is under assessment and we'll be providing you with feedback in the next 24 to 48 working hours.
The Unlimited's reply27 Sept 2021, 18:50
Official
Hi Reginald,
We're wholeheartedly sorry for making your time with us unfavorable. Kindly note that our claims team tried to reach out to you today and unfortunately, we couldn't get through to you. Please note that your claim is under assessment and we'll be providing you with feedback in the next 24 to 48 working hours.
We're wholeheartedly sorry for making your time with us unfavorable. Kindly note that our claims team tried to reach out to you today and unfortunately, we couldn't get through to you. Please note that your claim is under assessment and we'll be providing you with feedback in the next 24 to 48 working hours.
RE
Reginald E's updateReviewer Update
27 Sept 2021, 19:53Guys please stop lying,none of your people called me today.There is no number or a call from you.The claims lastweek was also under assesment and then you investigate,now again this week you will put us through that whole same process.You have my number and email adress.Please provide us with a pay out date and not this back and forth with assesments and investigations.
I want an answer on pay out date,so that I can decide whether to cancel My Moms policy with you.
I want an answer on pay out date,so that I can decide whether to cancel My Moms policy with you.
RE
Reginald E's update27 Sept 2021, 19:53
Reviewer Update
Guys please stop lying,none of your people called me today.There is no number or a call from you.The claims lastweek was also under assesment and then you investigate,now again this week you will put us through that whole same process.You have my number and email adress.Please provide us with a pay out date and not this back and forth with assesments and investigations.
I want an answer on pay out date,so that I can decide whether to cancel My Moms policy with you.
I want an answer on pay out date,so that I can decide whether to cancel My Moms policy with you.
The Unlimited's replyOfficial
27 Sept 2021, 20:10Hi Reginald,
We'd never lie and we tried reaching out to you when we have. May you kindly inbox us an alternative number to contact you on first thing call tomorrow morning. We understand your frustration, however, the claim is still under assessment and you’ll be provided with feedback in 24-48 hours.
We'd never lie and we tried reaching out to you when we have. May you kindly inbox us an alternative number to contact you on first thing call tomorrow morning. We understand your frustration, however, the claim is still under assessment and you’ll be provided with feedback in 24-48 hours.
The Unlimited's reply27 Sept 2021, 20:10
Official
Hi Reginald,
We'd never lie and we tried reaching out to you when we have. May you kindly inbox us an alternative number to contact you on first thing call tomorrow morning. We understand your frustration, however, the claim is still under assessment and you’ll be provided with feedback in 24-48 hours.
We'd never lie and we tried reaching out to you when we have. May you kindly inbox us an alternative number to contact you on first thing call tomorrow morning. We understand your frustration, however, the claim is still under assessment and you’ll be provided with feedback in 24-48 hours.
The Unlimited's replyOfficial
28 Sept 2021, 10:28Hi Reginald,
Thank you so much for sending us your contact details. A member from our claims team will contact you today and assist you.
Thank you so much for sending us your contact details. A member from our claims team will contact you today and assist you.
The Unlimited's reply28 Sept 2021, 10:28
Official
Hi Reginald,
Thank you so much for sending us your contact details. A member from our claims team will contact you today and assist you.
Thank you so much for sending us your contact details. A member from our claims team will contact you today and assist you.
RE
Reginald E's updateReviewer Update
28 Sept 2021, 11:26Hi Guys
I already spoke to Mbali,lets see what will happen on the given timeframe.She did called yesterday but My Mom is not able to speak,but she did got confirmation to engage with me regarding the claims.
Thanks for reaching out..Peace
I already spoke to Mbali,lets see what will happen on the given timeframe.She did called yesterday but My Mom is not able to speak,but she did got confirmation to engage with me regarding the claims.
Thanks for reaching out..Peace
RE
Reginald E's update28 Sept 2021, 11:26
Reviewer Update
Hi Guys
I already spoke to Mbali,lets see what will happen on the given timeframe.She did called yesterday but My Mom is not able to speak,but she did got confirmation to engage with me regarding the claims.
Thanks for reaching out..Peace
I already spoke to Mbali,lets see what will happen on the given timeframe.She did called yesterday but My Mom is not able to speak,but she did got confirmation to engage with me regarding the claims.
Thanks for reaching out..Peace
RE
Reginald E's updateReviewer Update
23 Nov 2021, 12:18Hi guys,I was a bit busy this few weeks to engage further with you,regarding the policy my late father had with you guys.
I got an instruction from the Court that you must give proof of the policy he had with you and the pay out amount,in order for us to proceed with the Master of the High court.
***PLEASE NOTE THAT YOU HAVE REQUEST SUCH DOCUMENTATION FROM THE COURT***
Please do get back to me ASAP.
I Thank You
Reginald
I got an instruction from the Court that you must give proof of the policy he had with you and the pay out amount,in order for us to proceed with the Master of the High court.
***PLEASE NOTE THAT YOU HAVE REQUEST SUCH DOCUMENTATION FROM THE COURT***
Please do get back to me ASAP.
I Thank You
Reginald
RE
Reginald E's update23 Nov 2021, 12:18
Reviewer Update
Hi guys,I was a bit busy this few weeks to engage further with you,regarding the policy my late father had with you guys.
I got an instruction from the Court that you must give proof of the policy he had with you and the pay out amount,in order for us to proceed with the Master of the High court.
***PLEASE NOTE THAT YOU HAVE REQUEST SUCH DOCUMENTATION FROM THE COURT***
Please do get back to me ASAP.
I Thank You
Reginald
I got an instruction from the Court that you must give proof of the policy he had with you and the pay out amount,in order for us to proceed with the Master of the High court.
***PLEASE NOTE THAT YOU HAVE REQUEST SUCH DOCUMENTATION FROM THE COURT***
Please do get back to me ASAP.
I Thank You
Reginald
The Unlimited's replyOfficial
23 Nov 2021, 18:55Hi Reginald,
We’re genuinely sorry for getting back to you so late in the day. Kindly note that we’ve forwarded the policy value letter via email, and we trust that you’ve received it.
We’re genuinely sorry for getting back to you so late in the day. Kindly note that we’ve forwarded the policy value letter via email, and we trust that you’ve received it.
The Unlimited's reply23 Nov 2021, 18:55
Official
Hi Reginald,
We’re genuinely sorry for getting back to you so late in the day. Kindly note that we’ve forwarded the policy value letter via email, and we trust that you’ve received it.
We’re genuinely sorry for getting back to you so late in the day. Kindly note that we’ve forwarded the policy value letter via email, and we trust that you’ve received it.
RE
Reginald E's updateReviewer Update
27 Jan 2022, 13:02Hi
Guys as you are well aware that I am doing My Moms personal affairs,since she had a stroke lastyear.
She would like to cancel her policy with you guys,since it is not vaible anymore,to do any business with you going forward and I will give reasons below.
**My father passed away and you guys send us back and forth in your own company structure for almost two months,where sometimes your consultants is not even aware of what is happening in the company they are working for.
*We are currently awaiting the Estate form from the Master of the High court and the reason for that below is also mentioned.
*The form you sent for the claim on behalf of My Dad is supposed to be R44 000 but instead you guys send one for R30 000,apparently that it is how much he is covered for but if you can go through our recorded calls which you have,then you will recall that it does not correlate with what you send me.
*You made it ver clear that you do not have Beneficiary options when lodging for a claim or death benefit as you call it.
**Cancelling her policy will save us alot of stress from going through the same nonsense,we went through when she claimed for her policy,which she had for our Dad with you guys.
**Tomorrow we are going to the bank to stop you from deducting any money as of from February 2022 going forward.
**You guys do have my personal contact details.
**Please get intouch with us,so that we can properly cancel her policy and also get prove thereof.
Cheers
Reginald(Eldest Son)
Guys as you are well aware that I am doing My Moms personal affairs,since she had a stroke lastyear.
She would like to cancel her policy with you guys,since it is not vaible anymore,to do any business with you going forward and I will give reasons below.
**My father passed away and you guys send us back and forth in your own company structure for almost two months,where sometimes your consultants is not even aware of what is happening in the company they are working for.
*We are currently awaiting the Estate form from the Master of the High court and the reason for that below is also mentioned.
*The form you sent for the claim on behalf of My Dad is supposed to be R44 000 but instead you guys send one for R30 000,apparently that it is how much he is covered for but if you can go through our recorded calls which you have,then you will recall that it does not correlate with what you send me.
*You made it ver clear that you do not have Beneficiary options when lodging for a claim or death benefit as you call it.
**Cancelling her policy will save us alot of stress from going through the same nonsense,we went through when she claimed for her policy,which she had for our Dad with you guys.
**Tomorrow we are going to the bank to stop you from deducting any money as of from February 2022 going forward.
**You guys do have my personal contact details.
**Please get intouch with us,so that we can properly cancel her policy and also get prove thereof.
Cheers
Reginald(Eldest Son)
RE
Reginald E's update27 Jan 2022, 13:02
Reviewer Update
Hi
Guys as you are well aware that I am doing My Moms personal affairs,since she had a stroke lastyear.
She would like to cancel her policy with you guys,since it is not vaible anymore,to do any business with you going forward and I will give reasons below.
**My father passed away and you guys send us back and forth in your own company structure for almost two months,where sometimes your consultants is not even aware of what is happening in the company they are working for.
*We are currently awaiting the Estate form from the Master of the High court and the reason for that below is also mentioned.
*The form you sent for the claim on behalf of My Dad is supposed to be R44 000 but instead you guys send one for R30 000,apparently that it is how much he is covered for but if you can go through our recorded calls which you have,then you will recall that it does not correlate with what you send me.
*You made it ver clear that you do not have Beneficiary options when lodging for a claim or death benefit as you call it.
**Cancelling her policy will save us alot of stress from going through the same nonsense,we went through when she claimed for her policy,which she had for our Dad with you guys.
**Tomorrow we are going to the bank to stop you from deducting any money as of from February 2022 going forward.
**You guys do have my personal contact details.
**Please get intouch with us,so that we can properly cancel her policy and also get prove thereof.
Cheers
Reginald(Eldest Son)
Guys as you are well aware that I am doing My Moms personal affairs,since she had a stroke lastyear.
She would like to cancel her policy with you guys,since it is not vaible anymore,to do any business with you going forward and I will give reasons below.
**My father passed away and you guys send us back and forth in your own company structure for almost two months,where sometimes your consultants is not even aware of what is happening in the company they are working for.
*We are currently awaiting the Estate form from the Master of the High court and the reason for that below is also mentioned.
*The form you sent for the claim on behalf of My Dad is supposed to be R44 000 but instead you guys send one for R30 000,apparently that it is how much he is covered for but if you can go through our recorded calls which you have,then you will recall that it does not correlate with what you send me.
*You made it ver clear that you do not have Beneficiary options when lodging for a claim or death benefit as you call it.
**Cancelling her policy will save us alot of stress from going through the same nonsense,we went through when she claimed for her policy,which she had for our Dad with you guys.
**Tomorrow we are going to the bank to stop you from deducting any money as of from February 2022 going forward.
**You guys do have my personal contact details.
**Please get intouch with us,so that we can properly cancel her policy and also get prove thereof.
Cheers
Reginald(Eldest Son)
The Unlimited's replyOfficial
28 Jan 2022, 19:56Hi Reginald,
We’re very sorry to learn that your mother had a stroke last year. In times like this, the warm embrace of our loved ones is the only thing that can get us through the difficulty. Please note that your request has been forwarded to the relevant department and they’ll be contacting you tomorrow morning to assist you with regards to your mother’s policies. With regards to your claim, one of our team members will touch base with you on Monday morning to go over what the policy value latter which was sent to you last year.
We’re very sorry to learn that your mother had a stroke last year. In times like this, the warm embrace of our loved ones is the only thing that can get us through the difficulty. Please note that your request has been forwarded to the relevant department and they’ll be contacting you tomorrow morning to assist you with regards to your mother’s policies. With regards to your claim, one of our team members will touch base with you on Monday morning to go over what the policy value latter which was sent to you last year.
The Unlimited's reply28 Jan 2022, 19:56
Official
Hi Reginald,
We’re very sorry to learn that your mother had a stroke last year. In times like this, the warm embrace of our loved ones is the only thing that can get us through the difficulty. Please note that your request has been forwarded to the relevant department and they’ll be contacting you tomorrow morning to assist you with regards to your mother’s policies. With regards to your claim, one of our team members will touch base with you on Monday morning to go over what the policy value latter which was sent to you last year.
We’re very sorry to learn that your mother had a stroke last year. In times like this, the warm embrace of our loved ones is the only thing that can get us through the difficulty. Please note that your request has been forwarded to the relevant department and they’ll be contacting you tomorrow morning to assist you with regards to your mother’s policies. With regards to your claim, one of our team members will touch base with you on Monday morning to go over what the policy value latter which was sent to you last year.
The Unlimited's replyOfficial
29 Jan 2022, 10:22Hi Reginald,
We trust that you’re doing well. We've just tried to get ahold of you and unfortunately, your phone was unanswered. We wish to inform you that your mother’s policies will remain active until we've had a telephonic conversation with you. Please tell us what time it'll be convenient for us to contact you between now and 1:00PM. Alternatively, you can give us a call on ***.
We trust that you’re doing well. We've just tried to get ahold of you and unfortunately, your phone was unanswered. We wish to inform you that your mother’s policies will remain active until we've had a telephonic conversation with you. Please tell us what time it'll be convenient for us to contact you between now and 1:00PM. Alternatively, you can give us a call on ***.
The Unlimited's reply29 Jan 2022, 10:22
Official
Hi Reginald,
We trust that you’re doing well. We've just tried to get ahold of you and unfortunately, your phone was unanswered. We wish to inform you that your mother’s policies will remain active until we've had a telephonic conversation with you. Please tell us what time it'll be convenient for us to contact you between now and 1:00PM. Alternatively, you can give us a call on ***.
We trust that you’re doing well. We've just tried to get ahold of you and unfortunately, your phone was unanswered. We wish to inform you that your mother’s policies will remain active until we've had a telephonic conversation with you. Please tell us what time it'll be convenient for us to contact you between now and 1:00PM. Alternatively, you can give us a call on ***.
RE
Reginald E's updateReviewer Update
29 Jan 2022, 10:33I had been on other calls early this morning,you always had a problem getting hold of me since lastyear,which does not even surprises me anymore🙂,besides I do not see any missed calls from your office.You also have my email adress and dont call My Mom's number,thinking that you would find me as we do not live together.
RE
Reginald E's update29 Jan 2022, 10:33
Reviewer Update
I had been on other calls early this morning,you always had a problem getting hold of me since lastyear,which does not even surprises me anymore🙂,besides I do not see any missed calls from your office.You also have my email adress and dont call My Mom's number,thinking that you would find me as we do not live together.
The Unlimited's replyOfficial
29 Jan 2022, 12:45 Hi Reginald,
Thank you for your time on the phone earlier today. As our consultant informed you, you’ll need to email us a copy of your mother’s ID so that we can cancel her policies.
Thank you for your time on the phone earlier today. As our consultant informed you, you’ll need to email us a copy of your mother’s ID so that we can cancel her policies.
The Unlimited's reply29 Jan 2022, 12:45
Official
Hi Reginald,
Thank you for your time on the phone earlier today. As our consultant informed you, you’ll need to email us a copy of your mother’s ID so that we can cancel her policies.
Thank you for your time on the phone earlier today. As our consultant informed you, you’ll need to email us a copy of your mother’s ID so that we can cancel her policies.
RE
Reginald E's updateReviewer Update
01 Feb 2022, 13:38Hi
Guys why are you calling My Mom instead of me,you have my contact details,as I do not understand why you guys would call My Mom
Guys why are you calling My Mom instead of me,you have my contact details,as I do not understand why you guys would call My Mom
RE
Reginald E's update01 Feb 2022, 13:38
Reviewer Update
Hi
Guys why are you calling My Mom instead of me,you have my contact details,as I do not understand why you guys would call My Mom
Guys why are you calling My Mom instead of me,you have my contact details,as I do not understand why you guys would call My Mom