Bad service without joy

I took out a policy for small repairs (dents and scratches). Have the policy for about a year now. The 1st time I try to claim is just one big mess. The estimate and photos was sent on the 7th January 2019 but been told to re-do the photos and estimate. Done it and still waiting up in till today still feedback. Keep on phoning the call center and just get empty promises that they work on it and phone me back, one big lie ads I have to phone and ask. Put leave in to take vehicle for dent repair and they say the repair in authorize. Leave and money lost as it’s the only vehicle we have to get kids to school and work. If you can’t repair the dent on my vehicle I sagest you pay all my money spent to your company back and I will get it done on my own, pay monthly for a service I don’t get joy of. I am very upset and disappointer in the bad service.