LN
Lebogang N
1 reviews | Active since Aug 2020
31 Aug 2020, 11:26
Bad Service - The Unlimited
Good day
I submitted a claim for dents on the 18 August 2020 until today I’ve not gotten any type of feedback or any correspondence regarding the submission.
Worse I was not even told the claim has been acknowledged or what.
I called last week after holding for almost an hour I was told to email images of all for sides of the vehicle, I did that and still no feedback or anything regarding my claim. It’s the 31 August 2020 still haven’t had feedback.
I bet they just keep on delaying so the quotation expires as they know its valid for only 30days.
Very Bad service I tell you.
Helpful (0)
Replies (2)0
Replies (2)
The Unlimited's replyOfficial
31 Aug 2020, 14:48Hi Lebogang, We're sorry to hear about your difficulty in trying to resolve the issue regarding your policy. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you again before close of business today.
The Unlimited's reply31 Aug 2020, 14:48
Official
Hi Lebogang, We're sorry to hear about your difficulty in trying to resolve the issue regarding your policy. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you again before close of business today.
The Unlimited's replyOfficial
31 Aug 2020, 19:16Hi Lebogang, Thank you for taking our call today and for giving us the opportunity to assist you. As explained, your claim has been authorized and this confirmation has been sent to you.
The Unlimited's reply31 Aug 2020, 19:16
Official
Hi Lebogang, Thank you for taking our call today and for giving us the opportunity to assist you. As explained, your claim has been authorized and this confirmation has been sent to you.