1 reviews | Active since Oct 2019
Bad service received
In July 2025 I received a call from one of the agents who sold me the scratches and dents and interior products and mentioned 2 options, either the R2000 or the R4000 package, which after much convincing I took the R4000 package.
The package offered the R4000 claim with their accredited panel beaters and the 1st claim was to be on the 31st August 2025. He further mentioned that from then, every 3 months I would be paid R4000 into my bank account to use at any panel beaters, and he confirmed the banking details with me, which to me this was truly amazing package.
The 1st payment into my bank account, which he confirmed on the call, would be on the 30th November 2025, 28th February 2026, this would be ongoing so long as i had the cover and paid monthly.
On the 5th November 2025, I decided to all The Unlimited and what a shock I got, I was informed that I was sold an incorrect product, the product only offers R4000 every 3 months, to claim at the panel beaters and not cash payment. I then requested to be put thru to their seniors and I received a call from Phumelelo who confirmed that they listened to initial call from the agent and confirmed I was sold an incorrect information as their products do not offer cash payment. The call went south as I stood on the premise that I was sold a product that would pay me cash every 3 months, starting November 2025. She then had a nerve to give me options of them refunding me with all the premiums (meaning, cancelling the product) or to still continue with the product.
I mentioned to her that my reason for the call was to enquire about the cash payment and not to be offered silly options.
I was promised the telephone call recordings, till today nothing has been sent, not even a follow up call since my call on the 5th November 2025, as I rudely ended up the call with Phumelelo as she was not hearing me and wanting to protect the carelessness of their urgent on the misinformation provided and offering things I never asked for.
We're sorry to hear that you've had a bad experience with us, and we appreciate you bringing this to our attention. According to our records, you were contacted, and the call recording was emailed to you as requested at *** on November 5, 2025. We'll have our specialist reach out to you for further assistance regarding where we might have fallen short.
We're sorry to hear that you've had a bad experience with us, and we appreciate you bringing this to our attention. According to our records, you were contacted, and the call recording was emailed to you as requested at *** on November 5, 2025. We'll have our specialist reach out to you for further assistance regarding where we might have fallen short.
Thank you so much to Andrew Adams, what an amazing individual, Andrew called me in the most calm personality, his aim was to ensure that he maintains the Unlimited reputation, he dealt with my experience in the most professional manner, the feedback he provided after the investigation, never was he defensive as he understands the vale of retaining even one customer. I feel he deserves a much senior position as compared to other agents that made my experience worse. What i liked was the manner in his follow ups with feedback.
I am so much happier and will still keep the product with The Unlimited.
andrew, you deseve a bells, well done honestly, you truly are amazing.
Your colleagues needs to learn from you about problem solving and not taking call personally, understanding that each call, each complaint, each client deserves the right to be heard in the most professional manner.
Thank you Andrew, words cannot really fully explain my gratitude to you
Thank you so much to Andrew Adams, what an amazing individual, Andrew called me in the most calm personality, his aim was to ensure that he maintains the Unlimited reputation, he dealt with my experience in the most professional manner, the feedback he provided after the investigation, never was he defensive as he understands the vale of retaining even one customer. I feel he deserves a much senior position as compared to other agents that made my experience worse. What i liked was the manner in his follow ups with feedback.
I am so much happier and will still keep the product with The Unlimited.
andrew, you deseve a bells, well done honestly, you truly are amazing.
Your colleagues needs to learn from you about problem solving and not taking call personally, understanding that each call, each complaint, each client deserves the right to be heard in the most professional manner.
Thank you Andrew, words cannot really fully explain my gratitude to you
Thank you so much for sharing this wonderful feedback about Andrew. We’re delighted to hear he was able to assist you professionally and restore your confidence in our service. We’ll be sure to pass along your compliments to him and the team.
Thank you so much for sharing this wonderful feedback about Andrew. We’re delighted to hear he was able to assist you professionally and restore your confidence in our service. We’ll be sure to pass along your compliments to him and the team.