Bad Service or no service

I submitted a death claim in 2020 with The Unlimited. One of the documents they requested was a letter of authority, because of various issues (covid) with the Master of the high court, I only managed to get a letter of authority in late 2021. I then forwarded the letter, then .. nothing. I queried, and again nothing. I the re-submitted the whole claim, guess what ... nothing. I did it again early this year, again nothing. Not even "we have received the documents". This type of service makes me glad that I am not a client. In a time of death, the deceased's family needed the money and had to borrow from friends and family. I look like a fool now, because I was asked to act as executor of the little possessions the deceased had.