EK
Elma K
1 reviews | Active since Dec 2021
02 Aug 2022, 11:42
Bad service from the unlimited
They changed my debit order date from the 1st to the 25th of every month. I phoned emailed begged shouted but they keep on saying according to there system the debit order date is the 1st. I even returned the debit order on the 25th of July ans still struggling to pay in the money to there bank account as the bank just refuse it as the reference no is incorrect. They threaten me with no coverage. What can I do???Bad Bad Bad!!
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The Unlimited's replyOfficial
02 Aug 2022, 13:35Hey Elma,
Thank you for being gracious enough to accept our call today. We listened to every word you said, and we definitely understand why you’ve become frustrated with us. Please accept our heartfelt apologies for any disruption that we may have brought to your life over the past few months. As our consultant explained, we’re working around the clock to resolve this issue. You have our word that we’ll connect with you again in 5-7 working days to provide you with a sufficient way forward.
The Unlimited's reply02 Aug 2022, 13:35
Official
Hey Elma,
Thank you for being gracious enough to accept our call today. We listened to every word you said, and we definitely understand why you’ve become frustrated with us. Please accept our heartfelt apologies for any disruption that we may have brought to your life over the past few months. As our consultant explained, we’re working around the clock to resolve this issue. You have our word that we’ll connect with you again in 5-7 working days to provide you with a sufficient way forward.