sS
sjbotha S
1 reviews | Active since Jul 2016
28 Feb 2020, 08:27
Bad service from THE UNLIMITED
I have logged a claim on 28 January 2020 with The Unlimited regarding hospitalisation. After numerous calls to there call centre and speaking to the the assessor named Zama there is still no answer on 28 February whether I am allowed to claim or if it will be regarded as a pre-existing condition. My policy is active since April 2018 and joined mid March 2018. Please get feedback as your call centre seems not to have any answers from your underwriter
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Replies (6)sS
sjbotha S's updateReviewer Update
28 Feb 2020, 10:34And they promised a outcome in 4 to 5 working days. It seems that I have misunderstood them maybe its5 45 working days....
sS
sjbotha S's update28 Feb 2020, 10:34
Reviewer Update
And they promised a outcome in 4 to 5 working days. It seems that I have misunderstood them maybe its5 45 working days....
The Unlimited's replyOfficial
28 Feb 2020, 11:36Hi Steph****,
We’re really sorry to hear about the experience you’ve had with us and we would like to thank you for taking our call today. Your claim is under assessment and we will provide you with feedback in 24 to 48 working hours.
We’re really sorry to hear about the experience you’ve had with us and we would like to thank you for taking our call today. Your claim is under assessment and we will provide you with feedback in 24 to 48 working hours.
The Unlimited's reply28 Feb 2020, 11:36
Official
Hi Steph****,
We’re really sorry to hear about the experience you’ve had with us and we would like to thank you for taking our call today. Your claim is under assessment and we will provide you with feedback in 24 to 48 working hours.
We’re really sorry to hear about the experience you’ve had with us and we would like to thank you for taking our call today. Your claim is under assessment and we will provide you with feedback in 24 to 48 working hours.
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sjbotha S's updateReviewer Update
03 Mar 2020, 15:33Thank you for your call but you exceeded your 24 to 48 working hours this morning at 10h00. Empty promises again
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sjbotha S's update03 Mar 2020, 15:33
Reviewer Update
Thank you for your call but you exceeded your 24 to 48 working hours this morning at 10h00. Empty promises again
The Unlimited's replyOfficial
04 Mar 2020, 14:37 Hi Steph****, We have contacted you, however, the call goes straight to voicemail. When you’re available to talk, please pop us a message below and we will give you a call to assist you.
The Unlimited's reply04 Mar 2020, 14:37
Official
Hi Steph****, We have contacted you, however, the call goes straight to voicemail. When you’re available to talk, please pop us a message below and we will give you a call to assist you.
sS
sjbotha S's updateReviewer Update
04 Mar 2020, 17:33Hi I did call your call centre and they told me you will call me back. Please do so as I am available
sS
sjbotha S's update04 Mar 2020, 17:33
Reviewer Update
Hi I did call your call centre and they told me you will call me back. Please do so as I am available
The Unlimited's replyOfficial
09 Mar 2020, 11:13Hi Steph****,
We're sincerely sorry for the late response and we'd like to thank you for offering us the opportunity to provide you with the outcome for your claim.
We're sincerely sorry for the late response and we'd like to thank you for offering us the opportunity to provide you with the outcome for your claim.
The Unlimited's reply09 Mar 2020, 11:13
Official
Hi Steph****,
We're sincerely sorry for the late response and we'd like to thank you for offering us the opportunity to provide you with the outcome for your claim.
We're sincerely sorry for the late response and we'd like to thank you for offering us the opportunity to provide you with the outcome for your claim.