AM
Angeline M
1 reviews | Active since Dec 2015
25 Oct 2023, 09:52
Bad service
After sending 2 cancellation requests and receiving no help or assistance. I now receive confirmation the membership was cancelled after deducting fees. How inconsiderate is this, I have sent a cancellation request 12 Oct already and forwarded the same email few days later. I have not claimed or used anything from this policy.
Helpful (0)
Replies (4)0
Replies (4)
The Unlimited's replyOfficial
25 Oct 2023, 11:38Hi Angeline.
We apologise for the inconvenience caused by the deduction made from your account after requesting to cancel your policy with us. Our team attempted to contact you several times, however we were unable to reach you. Rest assured, we're working on your refund and will notify you as soon as it is processed.
We apologise for the inconvenience caused by the deduction made from your account after requesting to cancel your policy with us. Our team attempted to contact you several times, however we were unable to reach you. Rest assured, we're working on your refund and will notify you as soon as it is processed.
The Unlimited's reply25 Oct 2023, 11:38
Official
Hi Angeline.
We apologise for the inconvenience caused by the deduction made from your account after requesting to cancel your policy with us. Our team attempted to contact you several times, however we were unable to reach you. Rest assured, we're working on your refund and will notify you as soon as it is processed.
We apologise for the inconvenience caused by the deduction made from your account after requesting to cancel your policy with us. Our team attempted to contact you several times, however we were unable to reach you. Rest assured, we're working on your refund and will notify you as soon as it is processed.
AM
Angeline M's updateReviewer Update
25 Oct 2023, 11:47You attempted to contact me today or yesterday yes, I saw 1 call.
Thank you would appreciate the refund.
Thank you would appreciate the refund.
AM
Angeline M's update25 Oct 2023, 11:47
Reviewer Update
You attempted to contact me today or yesterday yes, I saw 1 call.
Thank you would appreciate the refund.
Thank you would appreciate the refund.
The Unlimited's replyOfficial
25 Oct 2023, 14:25Hi Angeline,
Your refund has been processed and paid. The funds should be in your account in the next 24 to 48 working hours. We’d like to thank you for your patience while we worked to resolve this matter.
Your refund has been processed and paid. The funds should be in your account in the next 24 to 48 working hours. We’d like to thank you for your patience while we worked to resolve this matter.
The Unlimited's reply25 Oct 2023, 14:25
Official
Hi Angeline,
Your refund has been processed and paid. The funds should be in your account in the next 24 to 48 working hours. We’d like to thank you for your patience while we worked to resolve this matter.
Your refund has been processed and paid. The funds should be in your account in the next 24 to 48 working hours. We’d like to thank you for your patience while we worked to resolve this matter.
AM
Angeline M's updateReviewer Update
25 Oct 2023, 14:30Thank you, appreciated
AM
Angeline M's update25 Oct 2023, 14:30
Reviewer Update
Thank you, appreciated