EV
Eubin V

1 reviews | Active since May 2022

25 May 2022, 03:44

Bad service

I cancelled after being a client for a few months but these people do debits after I cancelled and didn't even give them the right to do it and I would like to take this further cause this isn't good really.

0
Replies (2)
The Unlimited
The Unlimited's reply25 May 2022, 10:01
Official
Hi Eubin,





Thank you for writing to us. At The Unlimited, we have an undeniable spirit and the love for our customers is unparalleled. It’s incredibly difficult for us to learn that your idea of us has become so *****ed. We’ve had a look at our system, and we found that you’ve had a Legal Edge membership with us since the 06/11/2021. Please note that we haven’t received a cancellation request from you prior to today. This is why we’ve been processing your debit orders as normal every month. Kindly note that we’ll be giving you a call this morning so that we can lend you a helping hand with your policy.

The Unlimited
The Unlimited's reply25 May 2022, 10:34
Official
Hi Eubin,





Thank you for your time on the phone this morning. We can confirm that your membership has been cancelled and we don’t expect any further debits to go off your account. We’re grateful for the time that you’ve spent as member of our family and we wish you nothing but the best for your future endeavours.