MJ
Makhosazana J
1 reviews | Active since Jan 2022
17 Jan 2022, 09:26
Bad service
I am not happy with the unlimited because I have cancelled my policies with them,i had two policies with them the LED208126 which they deducted R105 and the ACS015126 which they deducted R288,I cancelled the policies on 15 December 2021 and they sent confirmation SMS stating that they have cancelled but on the 17 December 2021 they deducted money from my account,tried communicating with them via email but they now decided to block me,they have only refunded one policy which is LED208126 only please help me.
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The Unlimited's replyOfficial
17 Jan 2022, 13:15Hi Makhosazana,
Thank you for taking our call this morning and for giving us the opportunity to assist you. It’s truly sad to hear that a treasured member of Unlimited family has parted ways with us. We’ll never block you from communicating with us via email. Our customers are important to us and emailing our family is a great means of communication. You’ve been a valued part of our family as you’ve been with us for over 4 years . Remember you're required to contact us 5 days before your deduction date so that your debit order isn't processed for collections for that particular month and by the time you requested to cancel with us, it was already too late. Kindly note that you’ll have cover with us until the 17/01/2022 and there after there won't be any further dedications from us going off from your bank account.
Thank you for taking our call this morning and for giving us the opportunity to assist you. It’s truly sad to hear that a treasured member of Unlimited family has parted ways with us. We’ll never block you from communicating with us via email. Our customers are important to us and emailing our family is a great means of communication. You’ve been a valued part of our family as you’ve been with us for over 4 years . Remember you're required to contact us 5 days before your deduction date so that your debit order isn't processed for collections for that particular month and by the time you requested to cancel with us, it was already too late. Kindly note that you’ll have cover with us until the 17/01/2022 and there after there won't be any further dedications from us going off from your bank account.
The Unlimited's reply17 Jan 2022, 13:15
Official
Hi Makhosazana,
Thank you for taking our call this morning and for giving us the opportunity to assist you. It’s truly sad to hear that a treasured member of Unlimited family has parted ways with us. We’ll never block you from communicating with us via email. Our customers are important to us and emailing our family is a great means of communication. You’ve been a valued part of our family as you’ve been with us for over 4 years . Remember you're required to contact us 5 days before your deduction date so that your debit order isn't processed for collections for that particular month and by the time you requested to cancel with us, it was already too late. Kindly note that you’ll have cover with us until the 17/01/2022 and there after there won't be any further dedications from us going off from your bank account.
Thank you for taking our call this morning and for giving us the opportunity to assist you. It’s truly sad to hear that a treasured member of Unlimited family has parted ways with us. We’ll never block you from communicating with us via email. Our customers are important to us and emailing our family is a great means of communication. You’ve been a valued part of our family as you’ve been with us for over 4 years . Remember you're required to contact us 5 days before your deduction date so that your debit order isn't processed for collections for that particular month and by the time you requested to cancel with us, it was already too late. Kindly note that you’ll have cover with us until the 17/01/2022 and there after there won't be any further dedications from us going off from your bank account.