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caroline A
1 reviews | Active since Feb 2018
18 Mar 2023, 00:45
Bad service and expensive
I have made contact with the call center and spoke to a lady.. I asked that I want to cancel my policy because I am paying for something I have not used and she advised that she will be sending my documents through along with a revised policy.. I emailed their customer service and I have not received any response.. I want to cancel before the next debit date.. And I want them to remove the account from my credit profile...
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The Unlimited's replyOfficial
18 Mar 2023, 08:55Hi Caroline,
Thank you for bringing this matter to our attention. We appreciate your patience and thank you for trusting us thus far. This is certainly not a lasting impression we would like to leave with our customer. However, we’re happy to assist with your request. We’ve just tried to contact you and we haven’t been able to connect with you. When you’re available to talk please pop us a message below and we’ll give you a call as soon as possible. The Unlimited is not a Financial Credit Provider but a Financial Services Provider. Our policies run on a month-to-month basis therefore, our customer will not be in any arrears.
Thank you for bringing this matter to our attention. We appreciate your patience and thank you for trusting us thus far. This is certainly not a lasting impression we would like to leave with our customer. However, we’re happy to assist with your request. We’ve just tried to contact you and we haven’t been able to connect with you. When you’re available to talk please pop us a message below and we’ll give you a call as soon as possible. The Unlimited is not a Financial Credit Provider but a Financial Services Provider. Our policies run on a month-to-month basis therefore, our customer will not be in any arrears.
The Unlimited's reply18 Mar 2023, 08:55
Official
Hi Caroline,
Thank you for bringing this matter to our attention. We appreciate your patience and thank you for trusting us thus far. This is certainly not a lasting impression we would like to leave with our customer. However, we’re happy to assist with your request. We’ve just tried to contact you and we haven’t been able to connect with you. When you’re available to talk please pop us a message below and we’ll give you a call as soon as possible. The Unlimited is not a Financial Credit Provider but a Financial Services Provider. Our policies run on a month-to-month basis therefore, our customer will not be in any arrears.
Thank you for bringing this matter to our attention. We appreciate your patience and thank you for trusting us thus far. This is certainly not a lasting impression we would like to leave with our customer. However, we’re happy to assist with your request. We’ve just tried to contact you and we haven’t been able to connect with you. When you’re available to talk please pop us a message below and we’ll give you a call as soon as possible. The Unlimited is not a Financial Credit Provider but a Financial Services Provider. Our policies run on a month-to-month basis therefore, our customer will not be in any arrears.